My outlook will be start on my newlaptop

Hi @Merle MacDonald,

To better understand the issue and help identify the cause, could you please provide a bit more information?

• Is this a brand-new laptop, or was Outlook previously working on this device?
• When you try to send or receive emails, do you receive any error message? If so, please share the exact error message or a screenshot.
• Are you able to access the same mailbox successfully through Outlook on the web at https://outlook.cloud.microsoft/mail/? If yes, are you able to send and receive emails from Outlook on the web?
• I also noticed that your question was posted under the For Business category. Could you please confirm whether you are using a Microsoft 365 Business account provided by your organization or school, or a personal Microsoft account?

In the meantime, you can try the following quick checks:

First, make sure Outlook is not set to Work Offline by opening Outlook, selecting the Send/Receive tab, and confirming that Work Offline is not enabled. If it is, turn it off and test sending and receiving again.

You can also try starting Outlook in Safe Mode by pressing Windows + R, typing outlook.exe /safe, and pressing Enter.

If send/receive works correctly in Safe Mode, the issue may be related to an Outlook add-in. In that case, try temporarily disabling your Outlook add-ins and test again.

Additionally, please verify that your internet connection is working properly, as Outlook requires a stable connection to synchronize, send, and receive emails.

Your answers to the questions above will help me better understand the issue and determine the most appropriate next steps. If you have any updates or additional information, please feel free to leave a comment, and I'll be happy to continue assisting you.

Thank you for taking time.