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Accessing Outlook on the web for business using organizational credentials.
I need to chat to someone on line please
I have changed computers and cannot open my email due to the fact that the email used to register my domain/company 12 ye3ars ago no l onger exists. could someone please contact me on line urgently
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Merle MacDonald
0
Reputation points
I cannot open my email address on my laptop can someone contact me urgently pse
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3 answers
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Merle MacDonald 0 Reputation points
2026-09-06T17:23:11.3666667+00:00 I have registered a domain under the name of macdees and have been using this email address forthe past 12 years
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Jayden-P 2,440 Reputation points Independent Advisor2026-09-06T17:33:25.61+00:00 Please note that this forum is a user-to-user community and is not a Microsoft Support channel, so I cannot contact your directly.
If you need direct assistance, please contact Microsoft Support or open a support request through your Microsoft 365 admin center.In the meantime, could you please provide the following information so I can help troubleshoot the issue?
- What is the exact error message you receive when trying to sign in?
- Are you unable to access your email in:
- Outlook desktop app?
- Outlook on the web (https://outlook.office.com)?
- Both?
- Have you recently changed your password recently?
- Do you use Microsoft Authenticator?
The more details you can provide, especially the full error message or a screenshot, the easier it will be to identify the cause and suggest the appropriate solution.