Azure unauthorized billing / invoice received but no subscription access

Question

Azure unauthorized billing / invoice received but no subscription access

Mushishi Assassiin 0

I received an Azure invoice for $6,139.79 that I do not recognize or authorize. The same Microsoft account that received the invoice shows zero Azure subscriptions and no directories. Azure can locate the invoice, but says I do not have permission to view it. The Azure support portal also blocks me from creating a billing ticket because I have no accessible subscription. I need this escalated to Azure Billing so Microsoft can identify the subscription/billing profile behind the invoice, stop further billing, and investigate the balance as unauthorized.

i never made this account nor know why its happening

Nathan Roberts (SN) 13,536 Reputation points Student Ambassador Volunteer Moderator

2026-09-06T14:42:16.48+00:00

Hey there, Mushishi Assassiin

Please can you sign into your Microsoft account on the Cost Management & Billing blade here: https://portal.azure.com/#view/Microsoft_Azure_GTM/ModernBillingMenuBlade/~/Overview

Once you have signed into your Microsoft account, please can you click onto "Billing scopes" on the left-hand side navigation menu

This will load your billing scopes which represents the object you are currently viewing (Such as the billing profile or billing account).

Please can you tell me if you see your Microsoft account listed as a billing scope on the table?

Thanks,
Nathan
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1 answer

Your answer

Nathan Roberts (SN) 13,536 Reputation points Student Ambassador Volunteer Moderator

2026-09-06T14:42:16.48+00:00

Hey there, Mushishi Assassiin

Please can you sign into your Microsoft account on the Cost Management & Billing blade here: https://portal.azure.com/#view/Microsoft_Azure_GTM/ModernBillingMenuBlade/~/Overview

Once you have signed into your Microsoft account, please can you click onto "Billing scopes" on the left-hand side navigation menu

This will load your billing scopes which represents the object you are currently viewing (Such as the billing profile or billing account).

Please can you tell me if you see your Microsoft account listed as a billing scope on the table?

Thanks,
Nathan
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Answer 1

Hello @Mushishi Assassiin

Thank you for reaching out to Microsoft Q&A Support,

I understand how concerning it must be to receive an invoice for $6,139.79 that you do not recognize, especially when you cannot see any Azure subscriptions or billing information in your account.

Based on what you've described, the invoice appears to be associated with a subscription or billing profile that is not currently accessible through your Microsoft account. This is why you are unable to view the invoice details or create a billing support request through the Azure portal.

As you do not recognize these charges and believe they may be unauthorized, we recommend contacting Microsoft Billing Support directly for further investigation. Please use the Microsoft Support Contact Page and select Billing as the support topic.

To help expedite the investigation, please provide the following:

Invoice number and invoice date
Invoice amount ($6,139.79)
The email address that received the invoice
A screenshot showing no Azure subscriptions or directories in your account
A screenshot of the permission error when attempting to view the invoice
A screenshot of the message preventing you from creating a support request

We also recommend securing your Microsoft account by changing your password, enabling Multi-Factor Authentication (MFA), and reviewing recent sign-in activity.

Once the Billing team receives this information, they can identify the subscription and billing profile associated with the invoice, investigate the charges, and take appropriate action if the charges are determined to be unauthorized.

Please let us know if you need any assistance gathering the requested information.