Help with Microsoft Authenticator

Marianna Reklitis 0 Reputation points
2026-09-06T00:31:32.4933333+00:00

Hi. I recently got a new phone and have lost access to my student email account. When trying to confirm my account it keeps telling me to sign in on my mobile phone even though I can't access through the phone. I really need to get into my student email and haven't been able to do so for 2 days

Microsoft 365 and Office | Subscription, account, billing | For education | Other
0 comments

1 answer

Sort by: Oldest
Most helpful Newest Oldest
  1. Elena-VH 1,490 Reputation points Independent Advisor
    2026-09-06T03:16:01.2+00:00

    Dear Marianna Reklitis,

    First of all, you can try signing in from a web browser and look for options such as "I can't use my Microsoft Authenticator app right now," "Use another verification method," or "Sign in another way."

    If not, since you are using an education account and your school has an MFA setting for your account, I highly recommend you contact your school's IT staff directly so that they may reset your MFA settings on your new mobile. You might also ask whether your MFA can be temporarily disabled to allow an emergency sign-in.  For more information: How do I find my Microsoft 365 admin?

    For more information and instructions, please ask the school IT Admin to follow the Microsoft Official Guide here: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn 

    Note: Only the school IT admin can revoke MFA sessions and require re-registration in the Microsoft Entra admin center.

    Picture

    I hope this information is helpful. Thank you for your patience and your understanding. If you have any questions, please feel free to reach out. I'm looking forward to your update.

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.