LENOVO BIOS UPDATE locked out - 2FA SMS is disabled

deep_logic 0 Reputation points
2026-09-05T15:55:42.5766667+00:00

Hi,

I created this account because I'm locked out of my main account of 20+ years.

I did the LENOVO BIOS UPDATE a week ago. It has really screwed up my login. I couldn't login with MY PIN. So I did a password reset. That was a mistake. My 2FA is SMS TEXTING. Apparently MS has disabled that. I tried to use the MS AUTHENTICATOR APP, well I can't do that because the phone I have is new.

I went on LENOVO'S forums and disabled the TPM. When I did that, AGAIN I needed to reset my password. So I have mutiple password resets but I can't get passed the 2FA/AUTHENTICATOR because MS has disabled the SMS texting feature and AUTHENTICATOR won't work because my phone is new.

Any ideas here? I can't even cancel my MS subscription because I'm locked out.

Thx.

Microsoft 365 and Office | Excel | For home | Windows
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  1. Stefan Blom 351.1K Reputation points MVP Volunteer Moderator
    2026-09-05T17:30:55.08+00:00

    For information on recovery of a Microsoft account, see https://support.microsoft.com/en-us/accounts-billing/manage/help-with-the-microsoft-account-recovery-form .

    The bad news is that you can't recover an account for which you enabled two step verification. See the Important notice in the article.

    You will have to set up a new Microsoft account.

    If you have a subscription associated with the lost account, you will have to contact your bank to stop payments and then contact Microsoft support.

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  2. deep_logic 0 Reputation points
    2026-09-07T00:06:44.8266667+00:00

    Ok, it looks like I MIGHT BE ABLE to reset the password with a PASSKEY on my Pixel phone. I've never done that. Can I setup a PASSKEY AFTER I'VE BEEN LOCKED OUT?

    Do you need to do that on MS AUTHENTICATOR? Or is this a NATIVE ANDROID PASSKEY?

    Thx.

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