POSSIBLE REFUND ON ANNUAL SUBSCRIPTION

Question

POSSIBLE REFUND ON ANNUAL SUBSCRIPTION

Des 0

Hello, I would like to kindly request a refund for the recent deducted annual subscription of 4,800+ Microsoft office account which I did not choose to subscribe annually since I can't afford it.

As a regular employee, ₱4,800 is quite a significant amount for me, and I unfortunately cannot afford to pay the full annual cost at this time.

If possible, I would like to request a refund of the annual subscription. Alternatively, if your policy allows, I would be very grateful if the subscription could be changed to a one-month subscription only, with the remaining amount refunded.

Thank you very much for your understanding and assistance.

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1 answer

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Answer 1

Hi,

Log in to the Microsoft account associated with your subscription here: https://account.microsoft.com/services

Locate the subscription, select Manage, then select Cancel and follow the prompts.

After cancellation, information about your refund will be displayed or sent to you. Please note that it may take 3–5 business days for the refund to be processed and reflected in your bank account.

If the issue persists or the cancellation does not work, please note that Microsoft Q&A is a user-to-user forum, and we do not have access to accounts or billing systems or the ability to process refunds directly. In this case, I recommend contacting Microsoft Support directly for further assistance:

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account.

Select Microsoft 365 > Click 'Get home support'.

Type "Chat with an agent" from the text field and press Enter.

Click "Contact support" at the bottom.

Select the product you need help with.

Follow the prompts to connect with a live agent or request a call back.