Outlook not Downloading to new Google Phone

Question

Outlook not Downloading to new Google Phone

Mike Arnold 0

I transferred my old Google phone to a new Google 11 today along with a new tablet, switching carriers. All contents from the prior phone transferred successfully to both the new tablet and new phone. My outlook work email icon is in the new phone. When I go to add the previous account, the email comes up but here are no folders or any emails (Non operational).

When I plug my email in manually, it gives me an error code and tells me to contact my administrator. I am not well versed when it comes to anything tech, this has never happened before, can anyone please point me in the right direction?

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2 answers

Your answer

Answer 1

Kien 980 Independent Advisor

Dear Mike Arnold,

To ensure I understand your request correctly and to support you as effectively as possible, I need more specific information from you:

What is the exact issue message or code? Could you share a screenshot of it (please remove personal information)?

Is the account a Microsoft 365 work account?

Can you access your email and folders through Outlook on the web?

Does the account still work on your old phone or another device?

Are you using the Microsoft Outlook app or the phone’s built-in email app?

Is the new device a Google Pixel 11, and which Android version is installed?

Does your organization require Microsoft Authenticator, Intune Company Portal, or device registration?

Your provided information will help me assist you more promptly and efficiently.

Mike Arnold 0 Reputation points

2026-09-05T00:54:17.43+00:00

Hello, When I look at the previous phone, my email shows as Microsoft 365. When adding the new email, it just shows as outlook (Not 365)

The code says Error. Gives a correlations number and time stamp, tag and code. The message says "The operation attempted is invalid".

It looks like it is a 365 account. My email still works on both the old phone and my PC.

The new device is the Pixel 11 Pro, Im not sure where I would find the android version (The phone is up to date)

The company does not require an authenticator and I dont see pop or map anywhere.
Mike Arnold 0 Reputation points

2026-09-05T01:06:32.5+00:00

When I try to add it manually, it says no network connection.
Kien 980 Reputation points Independent Advisor

2026-09-07T00:54:58.64+00:00
Dear Mike Arnold,

Based on given information, kindly try these steps:

On the Pixel, remove the transferred Microsoft Outlook app, then install the latest version directly from the Google Play Store.

Open Outlook and select Add Account, then enter the complete work email address.

If Outlook suggests a copied or previously detected account, select Skip this account, and type the address again.

Continue to the organization’s Microsoft sign-in page, enter the work password, and accept any requested permissions.

Do not choose Outlook.com, POP, or IMAP. If Outlook requires manual account selection, choose Exchange.

If Outlook requests device registration, activation, or Intune Company Portal, complete that prompt even if Microsoft Authenticator is not normally required. Some organizations apply mobile policies without requiring Authenticator.

After setup, open the inbox and pull down to initiate synchronization.

If automatic setup still not works

Use Settings > Add Account > Add Email Account > Set up account manually > Exchange, then enter:

Domain/Username: Full work email address

Server: outlook.office365.com

Security: SSL/TLS

Port: 443

Password: The same password that works on the PC

Reference: Set up email in the Outlook for Android app | Microsoft Support
Kien 980 Reputation points Independent Advisor

2026-09-08T13:39:18.38+00:00

Dear Mike Arnold,

I hope you are doing well.

I just wanted to check if my previous response addressed your question correctly. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.

Also, if you are stuck on anything or find something unclear, please feel free to reply so I can guide you further.

There is absolutely no rush - please respond whenever it is convenient for you. I am here and ready to support you whenever you need assistance. Your comfort and timing are important, so take all the time you need.

Thank you for your time, and I look forward to hearing from you whenever you are ready.

Answer 2

For a work or school Outlook account on a new Android phone, the most likely causes are either an account setup problem in the app or a sign-in/security requirement that must be approved by the organization.

Try these steps in order:

Remove and re-add the account in Outlook for Android.
- Open Outlook on the phone.
- Go to Settings.
- Remove the non-working work account.
- Add it again.
If prompted during setup, complete any required sign-in approval.
- Some Android setups require Microsoft Authenticator or Company Portal to be installed and running.
- If either app is already installed, open it first, then open Outlook again.
- On some Android devices, power-saving or app optimization can block Authenticator or Company Portal from running correctly in the background.
Check Android power-saving and app optimization settings.
- Turn off power-saving mode if it is enabled.
- Disable battery optimization for Authenticator or Company Portal so those apps can stay active.
- Then open Authenticator/Company Portal first, and after that open Outlook.
If calendar, contacts, or mailbox content still does not appear, make sure the account is added as Exchange/Exchange ActiveSync, not IMAP or POP.
- IMAP and POP can sync email only.
- They do not sync calendar or contacts.
- Re-adding the account and choosing Exchange ActiveSync or Exchange is the supported setup for calendar and contacts sync.
If Outlook still shows an error telling contact the administrator, involve the Microsoft 365 admin or IT support.
- For work or school accounts that use Microsoft 365 for business or Exchange-based accounts, admin help is specifically recommended.
- This usually means the organization may require additional security approval or device configuration.

If email worked before on the old phone and now fails only on the new phone, re-adding the account is the first step. If the account still cannot be added after that, the next best step is to have the Microsoft 365 admin check the account and device sign-in requirements.