Suddenly disappeared emails

NAN Ranch 0 Reputation points
2026-09-04T21:34:14.78+00:00

Today, all my emails on the gmail account linked to this google login have disappeared. I have tried legacy outlook, restarting, looked on google.com and they are not there either. They do not appear on my phone or ipad. Please, please, please resolve this. It is very very important to my business and personal life.

Outlook | MacOS | New Outlook for Mac | For home
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Ian-T 10,615 Reputation points Microsoft External Staff Moderator
    2026-09-05T07:09:16.8733333+00:00

    Please note that this is a user-to-user support forum. Moderators and contributors cannot access accounts or Microsoft’s back-end systems. We can only provide technical guidance on reported incidents, requests and ideas 

    Hi @NAN Ranch

    I’m sorry this happened, especially since the messages are important. Because the emails are also missing from Gmail.com, the issue is not limited to Outlook for Mac. Outlook is displaying the contents stored in the Gmail mailbox.

    Please sign in to Gmail in a browser and:

    1. Search Mail & Spam & Trash, not only the Inbox.
    2. Check All Mail, Trash, and Spam.
    3. Review Settings > Filters and Blocked Addresses for filters using “Delete it” or “Skip Inbox.”
    4. Review Forwarding and POP/IMAP for unfamiliar forwarding or deletion settings.

    If the messages might have been removed through unauthorized access, use the Gmail Message Recovery Tool.

    Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.  

    I would avoid removing and re-adding the Gmail account in Outlook until the Gmail-side checks are complete.

    Hope this helps

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.