can't sign in to my hotmail account on my new phone S26ultra

Keith J 0 Reputation points
2026-09-04T20:08:07.3933333+00:00

Can't sign in to my hotmail account on my new phone.

Outlook | Outlook for mobile | Outlook for Android | For home
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  1. AI answer

    2026-09-04T20:08:22.8966667+00:00

    For a new phone, start with these steps:

    1. Try the Microsoft account Sign-in Helper. It checks the account and guides the next steps based on the sign-in problem.
    2. If the account is asking for verification on the new phone and the code or prompt is not working, check whether another verification method is available, such as a backup email address or another phone number.
    3. If verification codes are not arriving, avoid requesting too many codes in a short time. That can temporarily block code delivery. Wait 24 hours or more, then try again.
    4. Try signing in from an InPrivate/incognito browser window on the phone.
    5. If Outlook mobile keeps prompting for the password, install or update to the latest Outlook mobile app.
    6. If the issue is only in the Outlook mobile app after changing account details, delete the account from the app and add it again: Settings > select the account > Delete Account, then re-add it.
    7. If the account is temporarily blocked because of unusual sign-in activity, use the unblock flow for Outlook.com accounts.

    If this is a personal Hotmail/Outlook.com account, the main recovery paths are the Sign-in Helper, password reset, username recovery, and verification code troubleshooting.

    If this is a work or school account, password reset depends on whether self-service reset is enabled; otherwise the IT admin must help.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. John Jefferson Doyon 86,625 Reputation points Independent Advisor
    2026-09-04T20:45:03.9633333+00:00

    Hi, @Keith J

    Since this is a new phone, signing in from a new device or location can trigger extra security checks. That is normal, but the verification should still work.

    If Microsoft has temporarily blocked further sign-in attempts, you will need to wait a full 24 to 48 hours for the lockout to clear.

    During that time, avoid trying to sign in again, as repeated attempts can extend or restart the waiting period.

    Once the full waiting period has passed, try signing in again with the same password.

    What exact message are you seeing when you try to sign in on the new phone?

    Click "Add comment" to let me know.

    Thanks!

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