Copilot Missing from Outlook for Mac After Software Update

Question

Copilot Missing from Outlook for Mac After Software Update

Courtney Matthews 5

I am a Microsoft 365 Personal/Home subscriber with a Microsoft 365 Premium subscription. Up until yesterday afternoon, Copilot was available and functioning normally in Outlook for Mac. However, immediately after installing a software update, Copilot disappeared from Outlook and has not returned since.

I have already performed the standard troubleshooting steps, including refreshing my Microsoft 365 license across all Microsoft applications. The license refresh appears to have worked successfully in Word, Excel, PowerPoint, and other Microsoft 365 apps, where Copilot functionality remains available. The issue is isolated specifically to Outlook for Mac.

Because the timing coincides directly with the update, I am trying to determine whether this is:

A bug introduced by a recent Outlook or Microsoft 365 update.
A licensing or account validation issue affecting Outlook only.
An intentional change to Copilot availability for personal Microsoft 365 subscribers.

My primary question is whether Microsoft has recently removed or limited Copilot access in Outlook for users with personal Microsoft accounts, or if this is an isolated issue affecting certain users after updating. Microsoft documentation and release information continue to reference Copilot features in Outlook, including support for Microsoft 365 Personal, Family, and Premium subscribers, which suggests the feature should still be available. [Release no...ment Cloud], [About Micr...opilot Pro]

At this point, I have:

Confirmed my Microsoft 365 Premium subscription is active.
Refreshed my Microsoft 365 license.
Verified that Copilot still appears and works in other Microsoft 365 applications.
Restarted Outlook and my Mac.
Verified that Outlook recognizes my active subscription.

The only application where Copilot is missing is Outlook for Mac, and the problem began immediately after the software update.

I would appreciate confirmation as to whether this is a known issue, whether personal Microsoft 365 subscribers should still have access to Copilot in Outlook for Mac, and whether any additional steps are recommended.I am a Microsoft 365 Personal/Home subscriber with a Microsoft 365 Premium subscription. Up until yesterday afternoon, Copilot was available and functioning normally in Outlook for Mac. However, immediately after installing a software update, Copilot disappeared from Outlook and has not returned since.

I have already performed the standard troubleshooting steps, including refreshing my Microsoft 365 license across all Microsoft applications. The license refresh appears to have worked successfully in Word, Excel, PowerPoint, and other Microsoft 365 apps, where Copilot functionality remains available. The issue is isolated specifically to Outlook for Mac.

Because the timing coincides directly with the update, I am trying to determine whether this is:

A bug introduced by a recent Outlook or Microsoft 365 update.
A licensing or account validation issue affecting Outlook only.
An intentional change to Copilot availability for personal Microsoft 365 subscribers.

My primary question is whether Microsoft has recently removed or limited Copilot access in Outlook for users with personal Microsoft accounts, or if this is an isolated issue affecting certain users after updating. Microsoft documentation and release information continue to reference Copilot features in Outlook, including support for Microsoft 365 Personal, Family, and Premium subscribers, which suggests the feature should still be available. [Release no...ment Cloud], [About Micr...opilot Pro]

At this point, I have:

Confirmed my Microsoft 365 Premium subscription is active.
Refreshed my Microsoft 365 license.
Verified that Copilot still appears and works in other Microsoft 365 applications.
Restarted Outlook and my Mac.
Verified that Outlook recognizes my active subscription.

The only application where Copilot is missing is Outlook for Mac, and the problem began immediately after the software update.

I would appreciate confirmation as to whether this is a known issue, whether personal Microsoft 365 subscribers should still have access to Copilot in Outlook for Mac, and whether any additional steps are recommended.

Panagiotis Kosmidis 0 Reputation points

2026-09-06T08:30:31.1166667+00:00

I have the exact same issue as Matthews described.
Courtney Matthews 5 Reputation points

2026-09-06T13:56:27.9633333+00:00

I just finished a chat with support; there is a known issue with entitlement synchronization that the engineers are working to address. Hopefully, we'll have a fix or more information soon.
Barbara Kalb 25 Reputation points

2026-09-07T03:11:50.32+00:00

I have the same issue.
Barbara Kalb 25 Reputation points

2026-09-07T03:21:05.9266667+00:00

I have tried everything that you suggested but I can't get copilot when using outlook on my iMac. I have an active microsoft subscription through March 2027.
Vikki-T 9,585 Reputation points Microsoft External Staff Moderator

2026-09-08T10:54:58.5+00:00

Hi all users,

Thank you for confirming that you have already tried the suggested steps. I understand how frustrating this must be, especially since your Microsoft 365 subscription remains active through March 2027 but Copilot is still unavailable in Outlook for Mac.

Another user in this thread has confirmed with Microsoft Support that there is a known entitlement synchronization issue currently being investigated by the engineering team. Your experience may be related, particularly if Copilot is still available in other Microsoft 365 apps but missing specifically from Outlook.

At this point, I recommend contacting Microsoft Support so they can check how the Copilot entitlement is being recognized on your account and document your case as another affected user.

Please note that this is a user-to-user support forum. Moderators and community contributors do not have access to account, subscription, or back-end entitlement information, so we cannot directly correct the synchronization issue from here.

Thank you for your patience, and I hope the issue is resolved soon.

1 answer

Your answer

Panagiotis Kosmidis 0 Reputation points

2026-09-06T08:30:31.1166667+00:00

I have the exact same issue as Matthews described.
Courtney Matthews 5 Reputation points

2026-09-06T13:56:27.9633333+00:00

I just finished a chat with support; there is a known issue with entitlement synchronization that the engineers are working to address. Hopefully, we'll have a fix or more information soon.
Barbara Kalb 25 Reputation points

2026-09-07T03:11:50.32+00:00

I have the same issue.
Barbara Kalb 25 Reputation points

2026-09-07T03:21:05.9266667+00:00

I have tried everything that you suggested but I can't get copilot when using outlook on my iMac. I have an active microsoft subscription through March 2027.
Vikki-T 9,585 Reputation points Microsoft External Staff Moderator

2026-09-08T10:54:58.5+00:00

Hi all users,

Thank you for confirming that you have already tried the suggested steps. I understand how frustrating this must be, especially since your Microsoft 365 subscription remains active through March 2027 but Copilot is still unavailable in Outlook for Mac.

Another user in this thread has confirmed with Microsoft Support that there is a known entitlement synchronization issue currently being investigated by the engineering team. Your experience may be related, particularly if Copilot is still available in other Microsoft 365 apps but missing specifically from Outlook.

At this point, I recommend contacting Microsoft Support so they can check how the Copilot entitlement is being recognized on your account and document your case as another affected user.

Please note that this is a user-to-user support forum. Moderators and community contributors do not have access to account, subscription, or back-end entitlement information, so we cannot directly correct the synchronization issue from here.

Thank you for your patience, and I hope the issue is resolved soon.

Answer 1

Vikki-T 9,585 Microsoft External Staff Moderator

Hi Courtney Matthews,

I understand how frustrating this must be, especially since Copilot was working normally until the Outlook update and is still available in your other Microsoft 365 apps.

Microsoft 365 Personal and Premium subscribers should still have access to Copilot in Outlook, provided they are the subscription owner and meet the applicable requirements. Therefore, this does not appear to be an intentional removal of Copilot from personal subscriptions.

Since the issue is isolated to Outlook for Mac, please check the following:

In Word, select Word > Preferences > Privacy, then make sure Experiences that analyze your content and All connected experiences are both enabled.
Check whether Copilot is available when you sign in to https://outlook.live.com/
Confirm whether the affected mailbox is an Outlook.com account or a third-party account such as Gmail, Yahoo, or iCloud.
Please also share your exact Outlook version and build from Outlook > About Outlook, along with your macOS version.

You can find Microsoft’s current information about Copilot access in Outlook here: Sharing Copilot in Outlook.

If Copilot works in Outlook on the web and all the settings above are enabled, this would point more toward an Outlook for Mac client issue introduced or exposed by the update. In that case, please use Help > Contact Support in Outlook for Mac to report the problem and provide the Outlook build number, so the Outlook support team can investigate the application-specific behavior. Thank you so much for your understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Courtney Matthews 5 Reputation points

2026-09-05T17:12:55.98+00:00

Thank you for the follow-up. I have completed all of the troubleshooting steps you outlined, but I am still experiencing the issue.

What's particularly confusing is that when I sign in to Outlook on the web, Copilot is not available on the primary Outlook.com account that manages my subscription. However, Copilot is available on another Outlook.com account that is included in the same subscription.

Additionally, Copilot is still not available for either account in Outlook for Mac, and I have now noticed that it has also disappeared from Outlook for iOS.

Given this behavior, could there be an issue with my primary account or subscription provisioning? I'm having trouble understanding why Copilot is available on one account but not the other, and any insight would be greatly appreciated.
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Vikki-T 9,585 Reputation points Microsoft External Staff Moderator

2026-09-08T10:53:57.1466667+00:00

Hi Courtney Matthews,

Thank you for the detailed update and for taking the time to contact Microsoft Support.

As Microsoft Support has confirmed that the engineering team is investigating the issue, further local troubleshooting may not resolve it at this stage. Please keep your Microsoft 365 apps updated and continue working with Support through your existing case.

Thank you again for sharing this information with the community. Please feel free to update the thread if Microsoft Support provides any additional findings or a resolution, as this may also help other users experiencing the same issue.