Azure for Students eligibility issue

Question

Azure for Students eligibility issue

SATYAM SHARMA 0

I am an eligible full-time student enrolled in a degree-granting institution and I am over 18.

My academic status has been successfully verified using my college email. The verification page explicitly says "Congratulations! Your academic status has been successfully verified."

However, when I continue to activate Azure for Students, I receive: "You are not currently eligible for this offer."

My Azure Portal currently shows no Azure subscription.

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Nathan Roberts (SN) 13,536 Reputation points Student Ambassador Volunteer Moderator

2026-09-04T12:08:21.0966667+00:00
Hey there, SATYAM SHARMA

Have you had this subscription before?

If so, how many times have you renewed it?

If you click onto the contact support option, does it open a separate support portal or the Azure portal?

Thanks,
Nathan

1 answer

Your answer

Nathan Roberts (SN) 13,536 Reputation points Student Ambassador Volunteer Moderator

2026-09-04T12:08:21.0966667+00:00

Hey there, SATYAM SHARMA

Have you had this subscription before?

If so, how many times have you renewed it?

If you click onto the contact support option, does it open a separate support portal or the Azure portal?

Thanks,
Nathan

Answer 1

Good day SATYAM,

Just to gently clarify before going any further, this forum is separate from Microsoft Support. Forum users, moderators and Microsoft external staff cannot access user accounts or directly escalate cases. For security and privacy reasons, Azure-related issues can only be handled by Microsoft's dedicated support teams.

Azure for Students is available to full time students who are 18 years old or above, enrolled at an accredited two year or four year degree granting institution, and able to verify their academic status using a school email address.

The offer is limited to one Azure for Students subscription per eligible user, is nontransferable, cannot be combined with other offers unless permitted by Microsoft, and isn't available for MOOCs or professional training programs provided by for profit organizations.

Additional information is available in the following resource: What is Azure for Students? | Microsoft Learn

Please first confirm that your school account meets all of the requirements above. Should you be unsure, please contact your school's IT administrator for verification. In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support

Situation 1: If the account doesn't meet these requirements, you can consider Azure for Students Starter instead.

Situation 2: If the account meets all eligibility requirements, I recommend selecting the Contact Support option. This will open the Microsoft Azure portal on the Help + Support page. Then, select Create a support request.

Note: If you don't see the support option or if it shows a message stating that you don't have permission, you will need to reach out to your school's IT administrator and ask them to create an Azure support request in the Azure portal.

I hope this points you in the right direction. Thank you for your patience and understanding.

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