Closing down web site - want to keep e-mail open

Question

Closing down web site - want to keep e-mail open

Jeff Chaffin 0

I am shutting down my web site, but want to keep my e-mail account open (mail account is with Microsoft and I own the domain registered through Go Daddy). Do I need to take any additional steps to keep e-mail open?

Thank you!

0 comments

1 answer

Your answer

Answer 1

Hin Vo 365 Independent Advisor

Hi @Jeff Chaffin

As far as I know, shutting down the website itself would not normally affect your Microsoft email service, since website hosting and Microsoft 365 email are separate services. As long as your domain registration remains active, your Microsoft 365 subscription remains active, and the required DNS records for email (such as MX, Autodiscover, and SPF records) remain in place, you should be able to continue using email with your domain.

The only additional consideration is whether your website hosting provider also manages your DNS records. If that's the case, you may want to confirm that canceling the website hosting service will not remove those DNS settings. If necessary, DNS management can be retained or migrated to another provider to ensure email continues to function normally.

Otherwise, no additional Microsoft 365-specific steps are typically required.

User's image

Reference: Domains FAQ
Please feel free to correct me if I misunderstood your request. If you have any additional concerns, feel free to comment below. I would be more than happy to assist.

Jeff Chaffin 0 Reputation points

2026-09-06T15:28:57.22+00:00

Hello, Hin Vo!

According to my current provider, yes my current host maintains the DNS zone so I need these records recreated on Microsoft nameservers. Do you know how to set these up so I can cancel the old website hosting and keep email active?

Thank you!
Hin Vo 365 Reputation points Independent Advisor

2026-09-07T11:59:49.6633333+00:00

Hi @Jeff Chaffin

Since DNS for your domain is managed by your current hosting provider, I'd recommend contacting them directly for guidance on the website cancellation process and any steps needed to avoid DNS-related issues.

If your goal is to keep using email with your custom domain, you may only need to cancel the website service, provided that your domain remains active, your Microsoft 365 subscription remains active, and the required Microsoft 365 DNS records are preserved or migrated as needed.

Your hosting provider should be able to advise on the best way to remove the website while ensuring services associated with the domain, such as email, continue to function normally.
Warm thanks.