How to fix not saving settings in undoing block senders in outlook?

Question

How to fix not saving settings in undoing block senders in outlook?

Markus Jonsson 5

Hallo,

I my outlook / hotmail I am trying to un-block the below domains. The problem is when I go to press the icon.
To delete the block from junk mails. I get an error that I can't save the changes, try again later.

I am going to settings -> E-post -> junk -> block senders -> pressing garbage can -> save -> receive error massage

I was in contact with Pranjal from Microsoft support, he even took control of my pc and than he just turn if off an closed my ticket. He told me to use different browser so I used Edge, Chrome and Duckduckgo noting work. My account is really old I had my account for more than 20 years. And I think I ban some of these domains a long time ago. But I really need them to recover a gaming account.

What can I do to fix this?

Domain list to unblock =
@blizzard.com

@email.blizzard.com
@te.battle.net
@e.battle.net
@e.blizzard.com
@battle.net
@overwatchleague.com
@e.gear.blizzard.com
@em.overwatchleague.com

Helen Huang 15 Reputation points

2026-09-03T07:43:20.36+00:00

Same issue here
Markus Jonsson 5 Reputation points

2026-09-03T07:57:11.4966667+00:00

Btw they keep saying lon in and out after each change that does not work.
Hornblower409 14,425 Reputation points

2026-09-03T19:33:15.6266667+00:00

[Removed by Author]

2 answers

Your answer

Helen Huang 15 Reputation points

2026-09-03T07:43:20.36+00:00

Same issue here
Markus Jonsson 5 Reputation points

2026-09-03T07:57:11.4966667+00:00

Btw they keep saying lon in and out after each change that does not work.
Hornblower409 14,425 Reputation points

2026-09-03T19:33:15.6266667+00:00

[Removed by Author]

Answer 1

@Helen Huang @Markus Jonsson

I am seeing some other recent reports of a very similar issue. e.g.

https://learn.microsoft.com/en-us/answers/questions/5991870/outlook-com-not-saving-blocked-safe-sender-changes
https://learn.microsoft.com/en-us/answers/questions/5989552/couldnt-save-changes-when-unblocking-an-email

This may be a Microsoft infrastructure problem. Not one you can fix. All I can suggest (since you have already tried Microsoft Support) is just wait and see if the issue clears itself.

You can always try Chat again. You might get an agent who is more helpful?

Logon to https://outlook.cloud.microsoft/
From the main menu: Help -> ? Help
{This should open the Help side panel}
Search Help -> {Your problem} and press Enter
Still need help? [Yes]
If you get "We're here to help": Tell us your problem -> {Your problem, again} [Get Help]
[Sign In] {Use any Outlook/Microsoft account}
Choose a support option -> Chat with a support agent in your web browser

Answer 2

Markus Jonsson 5

The fix is I going to let my +20 year old email account die. And I made a new one I spent 3 hours so far just changing emails on different sites. I don't see this being fixed it is a coding error that I can't do anything about. And Microsoft is to big to care about one small customer like me that just use this for my whole life. A bit sad to be honest but I need to be able to use my email and get my accounts back and not having broken junk box stop me.

0 comments