If the pen tip is not working but the back/top button still works, the Bluetooth shortcut connection is likely fine and the problem is with inking at the tip.
Try these steps:
- Test in another app If the problem only happens in one app, the app may be the issue.
- Remove and reinsert the pen tip If the tip is loose or not seated correctly, this can stop inking.
- Replace the pen tip
To replace it:
- Use something like tweezers to pull and slide out the pen tip.
- Pull until the entire tip is removed.
- Insert the thinnest part of the replacement tip into the pen.
- Push until it locks into place.
- Avoid repeated tip removal For Surface Slim Pen 2, tip removal is intended only for replacement. Excessive removal and reinsertion cycles can damage the pen and cause inking failures.
- If it still does not ink, reset the Surface Follow the recommended reset steps for Surface, then test the pen again. This can affect device settings, so use the recommended reset guidance carefully.
- If the tip still does not work, request a replacement pen Go to the Microsoft device service page, sign in, select the Surface device, then choose Accessory and a Pen issue type. Replacement options depend on warranty status.
If the pen tip is broken, lost, or worn out, replacing the tip is the recommended fix.
References: