how do i speak with a live person

To reach a live person about the charge and refund:

1. Go to Contact Microsoft Support.
2. Enter the issue and select Get Help.
3. If more help is needed, select Contact Support.
4. Choose Microsoft 365 and Office.
5. Choose the billing or subscription category, then continue to the live support options such as chat or callback when available.

For the charge itself:

1. Check Manage your payments to investigate an unrecognized or unexpected charge.
2. If the subscription was purchased directly from Microsoft, refund eligibility is checked after cancellation. Go to https://account.microsoft.com/services, sign in with the Microsoft account used for the purchase, select Manage, then Cancel.
3. If the subscription was bought through Google Play or the Apple App Store, cancellation or refund must be requested from their support.
4. If a charge happened after cancellation, one documented reason is cancelling too close to the billing date. Cancellations must be made more than 2 days before the billing date.

If Turn on recurring billing is shown instead of Manage or Cancel, the subscription is already set to expire and no further cancellation action is required.

• How to get a refund on a Microsoft subscription
• Unable to cancel your Microsoft subscription
• Microsoft subscription refund policy
• How to investigate a billing charge from Microsoft
• Can I speak to someone? -- Billing issues - Microsoft Q&A Help!  I have a subscription with Microsoft, due 18.8.26.