A Microsoft file hosting and synchronization service.
To re-link a OneDrive for Business account on Windows:
- Select the OneDrive cloud icon in the notification area.
- Select Help and Settings > Settings.
- Open the Account tab.
- If the work account is already unlinked, start OneDrive again if needed: press the Windows key, type OneDrive, then open the OneDrive app.
- Sign in with the work or school account.
- When prompted that a OneDrive folder already exists, select Use this folder.
- Select Choose new folder instead if the OneDrive folder should be moved.
- OneDrive will sync the files and folders back to the computer. It will initially download placeholders for files, so full sync can take some time.
If sign-in does not work correctly after unlinking, clear the saved OneDrive sign-in state first:
- Press Windows key + R.
- Enter %localappdata%\Microsoft\OneDrive\settings and select OK.
- Delete PreSignInSettingsConfig.json.
- Open OneDrive again and sign in with the business account.
If the issue started because of a sign-in error such as 0x8004de80 or 0x8004de86, Microsoft also recommends:
- Uninstall and reinstall OneDrive if unlink/relink does not resolve it.
- If multiple account identities are cached, clear the cached Office account identities from the registry. This is a higher-risk step and should be done carefully.
For a work or school account, if the business account still cannot be re-linked, contact the organization’s IT helpdesk, service desk, or admin.