Microsoft Account|Subscriptions: What is "One Month with Trial" subscription

Question

Microsoft Account|Subscriptions: What is "One Month with Trial" subscription

George Guayante 0

I have been paying $12.99 a month for a subscription called "One Month With Trial." I cannot find any information that tells me what the subscription is actually for, so I don't know whether I should cancel it. Each month has a different order number, like "Order number 52655841-e9fa-497b-98ef-9230d80d0c33" and the same description, which doesn't really tell me anything. How do I find out what I'm paying for?

George Guayante 0 Reputation points

2026-09-02T08:03:48.4533333+00:00

I have used the account billing tools and troubleshooters. No joy.

1 answer

Your answer

George Guayante 0 Reputation points

2026-09-02T08:03:48.4533333+00:00

I have used the account billing tools and troubleshooters. No joy.

Answer 1

From your description of the bill, that is most likely a Microsoft 365 (Office) subscription.

1

Using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment is for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

2

If you are still unable to resolve that payment problem, this forum is just a user to user forum, for account security no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option