how to unlock my account

If this is a personal Microsoft account or Outlook.com account, use the self-service unlock flow first:

1. Sign in at https://account.microsoft.com to request a security code.
2. Any phone number can be used to receive the code. It does not need to be linked to the account, and it only needs to receive text messages.
3. After verification, a new password may be required.

If the account is locked and there is no Next option during sign-in, the account may be locked for suspicious activity or a Terms of Use issue. In that case, select the aka.ms/ link shown in the sign-in window and submit the account reinstatement form. After submission, a Microsoft Online Safety support agent reviews the request and contacts by email. Do not submit multiple requests, because that can slow the response.

For Outlook.com specifically, start with the Sign-in Helper. If entering the security code or changing the password does not unblock the account, use the guidance in When you can't sign in to your Microsoft account from that page.

If the account still cannot be unlocked, use Contact Microsoft Support, enter the problem, select Get Help, and then Contact Support if needed.

Support agents cannot send password reset links or directly change account details for locked Microsoft accounts.

• Microsoft account has been locked
• Unblock my Outlook.com account
• Microsoft account has been locked