I want to cancel an ongoing card payment issue which I believe was set up without my knowledge

janette may 0 Reputation points
2026-09-01T13:08:38.7133333+00:00

a payment of £84.99 has been taken from my bank account and I do not know what it is for.

I wish to request a refund of this amount please can you help

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
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  1. DaveM121 928.6K Reputation points Independent Advisor
    2026-09-01T13:41:34.6+00:00

    1

    If you are sure no-one else has access to your banking detail, using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.

    https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

    Then use the steps they provide on this link to cancel whatever that payment was for and get a refund (if applicable).

    https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

    2

    If you are still unable to resolve that payment problem, this forum is just a user to user forum, for account security no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

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  2. AI answer

    2026-09-01T13:08:54.9266667+00:00
    1. Check whether the charge is tied to a Microsoft subscription or purchase:
    2. If the charge is from a subscription that was cancelled recently, confirm whether it was cancelled more than 2 days before the billing date. If cancellation happened too close to billing, the payment may still have been taken.
    3. If the charge is not recognized, contact Microsoft Support and request a refund. Support can help trace the charge and route the case correctly.
    4. If there is any chance the card details were used without consent, contact the bank or payment provider immediately to prevent more charges. Ask them to treat the card as compromised. Simply disputing one charge does not stop future fraudulent charges.
    5. Avoid repeated chargebacks unless the bank specifically advises it, because repeated misuse of chargebacks can be considered fraud.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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