Teams keeps re-directing meeting invitation link to attendee's old email account despite entering new address

Question

Teams keeps re-directing meeting invitation link to attendee's old email account despite entering new address

Jennifer Chen 0

Hello,

I am experiencing an issue when sending out a meeting invitation through my work account on Microsoft Teams. When I enter an attendee’s Gmail address, Teams automatically replaces it with his old Hotmail alias and sends the meeting link to that Hotmail account instead. The attendee has already removed the Hotmail alias and set Gmail as his primary address, but Teams continues to map him to the old identity.

I’ve tried clearing Teams cache by deleting app data and re‑adding the attendee manually, but the issue persists. It appears Teams is still mapping his identity to the old Hotmail account.

I'd appreciate it if any guidance or solutions could be provided so that I can stop Teams from redirecting the meeting link to the wrong email address.

Thank you.

Kind regards,
Jennifer

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1 answer

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Answer 1

Alina Le 4,920 Independent Advisor

Hello Jennifer,

To help narrow down the cause, could you please confirm the following?

1/ When does the Gmail address get replaced with the Hotmail address?

Immediately while typing/selecting the attendee?
Or only after the meeting invitation is sent?

2/ Does the same behavior occur in both: Teams Desktop App & Teams on the Web (https://teams.microsoft.com)?

3/ Is this affecting only this specific attendee, or have you seen the same behavior with other attendees whose email addresses have changed?

4/ You mentioned that the attendee changed their primary email from Hotmail to Gmail. If this change was made recently, could you wait a little longer and try again later, as Teams may still be syncing information associated with the old address?

Besides, you can try one of the following workarounds to see whether the attendee can receive the meeting information correctly:

1/ Send the meeting link directly to the attendee's Gmail address

Create the Teams meeting without adding the affected attendee.
After the meeting is created, select Copy meeting link.
Send the link manually to the attendee's Gmail address via email.

This bypasses the attendee resolution process entirely and can help confirm whether the issue is related to how Teams is mapping the attendee's identity.

2/ Share the Meeting ID and Passcode

If your meeting settings allow it:

Open the meeting details.
Copy the Meeting ID and Passcode.
Send them directly to the attendee's Gmail address.

The attendee can join manually using the meeting details instead of the invitation.

I hope I've been able to help in some way. Please keep me posted

King regards,

Alina Le 4,920 Reputation points Independent Advisor

2026-09-03T01:31:51.7066667+00:00

Hi,

Would you like me to continue working through this with you?

Please let me know if you'd like any further assistance. I look forward to your update.
Jennifer Chen 0 Reputation points

2026-09-03T02:27:07.7666667+00:00
Hi Alina,

Thank you for your reply and for providing detailed solutions. I did end up send the meeting link directly to the attendee.

To answer your questions:

It was only after the meeting invitation was sent.

I haven't tried Temas on the Webb, as I usually use th Desktop App, but I will give it a shot!

Only this specific attendee at the moment, no similar issue has occurred before on other attendees even after they changed the email address.

The attendee emailed me saying he has made the change on 27th Aug, and I believe five days have passed before I resent the meeting invitation link again on 1st Sep.

Kind regards,
Jennifer
Alina Le 4,920 Reputation points Independent Advisor

2026-09-04T15:17:33.02+00:00
Hi Jennifer,

I am happy to hear that you were able to use the suggested workaround temporarily.

Thank you for the additional information.

To help prevent this situation from occurring again in the future, you may ask the attendee to review the following:

Sign in to their Microsoft account: https://account.microsoft.com

Navigate to "Your Info" and then "Sign in preferences".

Verify the following:

Whether the Gmail address is listed as the primary sign-in email.

Whether the previous Hotmail address is still present as an alias or sign-in method.

Whether any account information still references the older Hotmail address.

If the Hotmail address is still associated with the Microsoft account and is no longer needed, the attendee may review Microsoft's guidance regarding alias management and determine whether any outdated aliases should be removed.

As an additional precaution, it may be helpful to send a separate test meeting invitation to this attendee after they have reviewed the email alias configuration above. This can help verify whether the same behavior continues to occur and provide additional confidence that future meeting invitations will not be affected.

If you found the information above helpful, please consider upvoting the answer or marking it as “Yes.” This will highlight the answer in green, making it easier for others facing a similar situation to find and benefit from the information shared in this case.

Thank you for your cooperation and kindness throughout the conversation.

Have a nice day!