every day I had to enable read receipt from file/option/mail/read receipt confirming the receipting viewed the message.

Question

every day I had to enable read receipt from file/option/mail/read receipt confirming the receipting viewed the message.

Kinjal modi 0

again, every day it disables automatically and again I have to check & enable every day. need help to resolve this issue permanently.

Kinjal modi 0 Reputation points

2026-09-01T03:58:36.69+00:00

I am not forcing anyone to send me read receipts but once I enable read receipt it must be disable when I manually. currently it is automatically turn off every day. this setting is enabled in my PC, outlook. why it is disabled automatically every day?

1 answer

Your answer

Kinjal modi 0 Reputation points

2026-09-01T03:58:36.69+00:00

I am not forcing anyone to send me read receipts but once I enable read receipt it must be disable when I manually. currently it is automatically turn off every day. this setting is enabled in my PC, outlook. why it is disabled automatically every day?

Answer 1

Ana Le 2,345 Independent Advisor

Hi,

The option you are using is the correct setting in classic Outlook. After selecting it and clicking OK, Outlook should normally retain that choice. This is separate from whether a recipient chooses to return the receipt.

Please try this test:

Go to File > Options > General.
Clear Store my Outlook settings in the cloud, click OK, and restart Outlook.
Go to File > Options > Mail > Tracking.
Select Read receipt confirming the recipient viewed the message, click OK, and restart Outlook again.

Disabling the cloud option keeps subsequent Outlook option changes local to this computer. Microsoft documents that most settings under File > Options can otherwise roam between Outlook for Windows clients: Information about Store my Outlook settings in the cloud | Microsoft Support

If this is a company-managed computer, please also ask your IT administrator whether an Office Group Policy or Microsoft 365 Apps Cloud Policy is controlling Outlook’s tracking settings. A managed policy can reapply settings, so a locally selected option may not remain in place.

If the setting is still cleared afterward, please provide:

Your Outlook version and build from File > Office Account > About Outlook.
Whether it resets immediately after restarting Outlook or only the following day.
Whether the same account is used in Outlook on another Windows computer.
The account type shown under File > Account Settings > Account Settings, such as Microsoft 365, Exchange, IMAP, or POP.
Whether any other Outlook options are also being reset.

For reference, Microsoft’s documented read-receipt settings are available here: Add and request read receipts and delivery notifications in Outlook | Microsoft Support

Kinjal modi 0 Reputation points

2026-09-01T06:12:27.0466667+00:00

yes, you are right, Outlook should normally retain that choice. but it is not retaining. what to do further? can you guide me some solution for the same?
Ana Le 2,345 Reputation points Independent Advisor

2026-09-01T07:07:16.3+00:00
Certainly. The next step is to perform the test below, as it will determine what is resetting the setting:

Go to File > Options > General.

Clear Store my Outlook settings in the cloud, then click OK.

Restart Outlook.

Go to File > Options > Mail > Tracking.

Select Read receipt confirming the recipient viewed the message, click OK, and restart Outlook once more.

Immediately reopen the Tracking section and check whether the option is still selected.

Please let me know which result you receive:

A: It is cleared immediately after restarting Outlook.

B: It remains selected after restarting but is cleared the following day.

Also confirm whether this is a company-managed computer and whether you use the same account in Outlook on another Windows computer. If your organization manages Outlook through a policy, your IT administrator will need to check that policy because it may override the local setting.
Kinjal modi 0 Reputation points

2026-09-01T08:00:05.32+00:00

I am using in laptop and mobile app of micro soft 365. due this may this problem occur. now what to do for that? both are managed by company. in mobile app there is an option shows read receipts. in the same options available: always ask / always send / never send.
Ana Le 2,345 Reputation points Independent Advisor

2026-09-02T07:37:34.0233333+00:00
Hello,

The mobile and laptop options you described control two different actions:

On the laptop, Read receipt confirming the recipient viewed the message requests a receipt for messages you send.

On the mobile app, Always ask, Always send, and Never send control how you respond when someone else requests a read receipt from you.

Therefore, the mobile option should not be treated as the same setting that is being cleared on the laptop.

On the laptop, please complete this test:

Go to File > Options > General.

Clear Store my Outlook settings in the cloud, if the option is available and selectable.

Click OK and restart Outlook.

Return to File > Options > Mail > Tracking, enable Read receipt confirming the recipient viewed the message, and click OK.

Restart Outlook and check the setting again.

Since both devices are managed by your company, if the option is cleared again, or if Store my Outlook settings in the cloud is unavailable or locked, please contact your company’s IT administrator. Ask them to check whether an Outlook Group Policy or Microsoft 365 Apps Cloud Policy is resetting the Mail > Tracking setting. A company-managed policy cannot be permanently overridden through the local Outlook options.

Microsoft explains the difference between requesting receipts and responding to receipt requests here: Add and request read receipts and delivery notifications in Outlook.
Ana Le 2,345 Reputation points Independent Advisor

2026-09-03T09:41:51.4333333+00:00

Hi, may I know if you have any chance to check my answer? I am glad to help if you have any other questions.
Kinjal modi 0 Reputation points

2026-09-03T11:14:38.96+00:00

yes refer your answer and useful thank you
Ana Le 2,345 Reputation points Independent Advisor

2026-09-03T11:23:55.68+00:00

Glad to hear that my answer was helpful. If it resolved your concern, please consider clicking “Yes” below the answer. This will help others with the same issue find the solution more easily.