cant unblock a email address

Question

cant unblock a email address

Shelley Bainbridge 0

Trying to unblock a blocked email address, when i go to save the email address it pops up with a warning message ' couldnt save changes, something went wrong. please try again later'

how do i unblock the email address

0 comments

2 answers

Your answer

Answer 1

Hello, thank you for reaching out.

Could you please check whether you experience the same issue when using a private browsing tab (Incognito session) or another browser?

Open an Incognito tab in any web browser, then copy and paste the link below: https://outlook.live.com/mail/0/options/mail/junkEmail
In the Blocked senders and domains section, delete the email address you blocked, then click Save.
Next, go to the Safe senders and domains section, add the email address to your safe senders list, then click Save.

If you receive an error, try using another web browser and check whether you can make these changes to your Outlook email account.

Answer 2

Try this in Outlook on the web or Outlook.com:

Go to Settings > Mail > Junk email.
In Blocked senders or Blocked senders and domains, select the email address or domain to remove, then select the remove icon.
Select Save.

If Save shows "couldn't save changes, something went wrong", use these workarounds:

Add the sender under Safe senders and domains first, then select Save.
Sign out of Outlook.com, close the browser, reopen it, sign in again, and try removing the blocked sender and saving again.
Check Junk Email and Deleted Items for messages from that sender, and mark them as Not Junk if found.

If the sender is still effectively blocked after removal, the sender may be using a different real address than the one shown. In that case, view the message headers, identify the real sender address, and remove or allow that address instead.