outlook will not open on Mac book pro

Carolyn Buck 0 Reputation points
2026-09-01T00:27:48.72+00:00

I am not able to open Outlook on my Mac book pro. I have a code 9hehw and it tells me to refresh the app but doesn't open every time I try

Outlook | MacOS | New Outlook for Mac | For business
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Teddie Dang 1,170 Reputation points Independent Advisor
    2026-09-01T00:38:48.1133333+00:00

    Hi @Carolyn Buck

    Could you please confirm whether you can access your mailbox successfully using Outlook on the web (OWA)? If you can access Outlook on the web, please let me know. This will help determine whether the issue is specific to the Outlook app on your Mac or related to the ongoing incident.

    There is currently an incident (EX1464935) related to this issue. Microsoft is investigating the incident, and no action is required from your side at this time.

    User's image

    If you have an admin role, you can find more details in the Microsoft 365 admin center: admin.cloud.microsoft/#/servicehealth/:/alerts/EX1464935. If you do not have admin access, you can contact your IT administrator and ask them to keep tracking the incident.

    You can also check the Microsoft service health status for the latest information.

    Thank you for your understanding.

    Was this answer helpful?

    0 comments
  2. Carolyn Buck 0 Reputation points
    2026-09-01T00:28:56.2466667+00:00

    can I speak to a representative

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.