Hotmail email not accessible - error

If the account is active and the password change succeeded, this can be either a sign-in/authentication issue on the devices or a temporary Outlook.com service issue.

Try these checks in order:

1. Check Outlook.com service status. If the status is not green, wait and try again later.
2. If the account may be temporarily blocked because of unusual sign-in activity, use the Sign-in Helper to unblock or diagnose the account.
3. If the problem is on iPhone or iPad using the default Mail app, re-enter the password:
   1. Open Settings.
   2. Tap Mail.
   3. Tap Accounts.
   4. Select the Outlook account.
   5. Tap Account Settings or the Password field.
   6. Enter the updated password.
   7. Tap Done.
   8. Open Mail and confirm it syncs.
4. If one device still cannot send or receive mail while others can, removing the partnership between that mobile device and the mailbox can fix sync issues.
5. If the account still cannot sign in, use the Microsoft account Sign-in Helper. If the password is correct but sign-in still fails, recover the account and reset the password again if prompted.

Relevant sign-in guidance:

• Hotmail is now Outlook.com, and the same Microsoft account username and password are used.
• If access stopped suddenly across multiple devices on the same day, a temporary service degradation is also possible.

• How to sign in to Hotmail
• I can't sign in to my Microsoft account
• Unblock my Outlook.com account
• iOS & iPadOS users may experience issues accessing their Outlook and Hotmail accounts from the iOS/iPadOS default Mail app
• Can't send or receive email in Outlook.com