charged twice

Hoshang Baqaee 0 Reputation points
2026-08-31T02:56:42.72+00:00

Hey, so basically I got charged twice this month one on August 25, 2026 and one on August 30, 2026. can I ask for a refund for one of them and cancel one of those two if there is two subscription of same plan.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
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  1. Estrella721 45,815 Reputation points Independent Advisor
    2026-08-31T03:33:43.72+00:00

    Hi,

    Is your subscription purchased through the Apple App Store on your macOS computer?

    If yes, according to Microsoft, if you purchased a Microsoft subscription through the Apple App Store, you’ll need to contact Apple Support for cancellation or refund requests, as Apple manages the subscription and billing: https://support.apple.com/en-us/118428

    https://support.microsoft.com/en-us/account-billing/manage-your-microsoft-365-subscription-purchased-through-a-third-party-44749f45-4c0b-5d41-a73f-7634b8d2a763

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  2. Paul Jones 0 Reputation points
    2026-09-02T21:06:32.7233333+00:00

    RE Microsoft 365 Family I was charged double on the same day August 30, 2026 CREDIT my SERVUS Bank Account ASAP. Thanks Paul Jones

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  3. AI answer

    2026-08-31T02:56:58.2866667+00:00

    Yes. A refund may be available, but it depends on what those two charges actually are and whether the subscription qualifies during cancellation.

    Recommended steps:

    1. Check whether the two charges are truly duplicates.
      • Open order history and look for two purchases for the same product and amount that appeared close together.
      • If only one charge appears in Microsoft order history, another Microsoft account in the household may be using the same card.
    2. Check Services & subscriptions.
    3. Cancel the extra subscription.
      • Select Manage next to the subscription.
      • Select Cancel or Upgrade or Cancel.
      • Follow the prompts.
      • If Turn on recurring billing appears instead of Manage, that subscription is already set to expire and will not renew.
    4. During cancellation, check whether a refund is offered.
      • Refund eligibility is determined automatically during the cancellation flow.
      • Not all cancellations result in a refund.
    5. If the charge is unfamiliar rather than a duplicate, investigate it.
      • Use the Manage your payments page and select Investigate.

    Important refund rules:

    • In most cases, a refund may be available within 30 days of the initial purchase or before the first recurring billing date, whichever is sooner, by canceling the subscription.
    • A refund of the most recent recurring billing charge may also be available if cancellation happens within 30 days after payment. This is limited to one time per Microsoft account, per subscription product.
    • If the subscription was bought through Google Play or the Apple App Store, cancellation and refund must be requested through that store, not Microsoft.

    If the cancel option is missing:

    • Confirm the subscription was purchased directly from Microsoft and not from a third-party retailer or app store.
    • Make sure the correct Microsoft personal account is signed in.
    • If there is an overdue balance, it must be paid before cancellation is available.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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