how do i sign in on my mobile, my Tablet and laptop are ok

frank charnley 0 Reputation points
2026-08-30T15:11:19.1266667+00:00

ok, Microsoft did a update, since then it asked for a psscode to sign back in,, a month has passed by and i still cannot get outlook.co.uk on my mobile phone. my Tableyt was ok but now asking me to sign in.. which i an scared shitless to do in caseI i LOSE OUTLOOK ON MY TABLET. i still have access on my laptop.. Please do not stop that as well.. it was asking me for my passcode.. as far as i know i dont have a passcode or even know what it is,, im 84 i don't honestly need this..

[Moderator Note: Personal Info Removed]@hyotmail.co.uk [Moderator Note: Personal Info Removed]

Outlook | Outlook for mobile | Outlook for Android | For home
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  1. Chloe-V 12,610 Reputation points Microsoft External Staff Moderator
    2026-08-31T02:25:10.9933333+00:00

    Hi @frank charnley

    Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

    I’m sorry this has been so stressful. Since Outlook is still working on your laptop, please do not sign out, remove the account, or change the password there for now.

    Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

    As your mobile phone is Android, please first update the Outlook app through the Google Play Store. Then open Outlook and try signing in with your full @outlook.co.uk email address.

    If the screen asks for a passcode, PIN, fingerprint, or face verification, it may be asking for the code used to unlock your Android phone rather than a separate Outlook passcode. If available, select Other ways to sign in or Use your password instead.

    Please do not repeatedly guess the passcode, and do not remove the Outlook account from your tablet yet. If you still cannot sign in, use Microsoft’s Sign-in Helper from the laptop where you still have access:

    Open Microsoft Sign-in Helper

    If possible, ask a trusted family member or friend to sit with you while following the steps, but please never share your password or verification code.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.  

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