How to log back into locked account for school email?

uyen ysu 0 Reputation points
2026-08-28T13:33:46.99+00:00

Hi, I got locked out of my school email because of too many password attempts. I forgot my school password over the holidays and tried too many times.

I contacted my school admin, and he reset my password for me, but I still can’t log in because my account is locked. I waited 24 hours, as it said to do, and then tried again using the correct password, but it still isn’t working. I have also used the account recovery but it didn't work. I have tried contacting support with live chat but it didn't work as there is no option for live chat.

What can I do?

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  1. EmilyS_726 27,215 Reputation points Volunteer Moderator
    2026-08-28T22:30:26.66+00:00

    Hello,

    Microsoft does not directly manage organization users. Instead, each organization's IT administrator is responsible for managing its users according to its internal protocols.

    You should contact your organization's IT support team again. Looks like they just reset your password but didn't unlock your account.

    The waiting-24-hour method and recovery form method are for personal account users who are not part of an organization, so they don't apply to you.

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