Bookings calendar not displaying all custom times

This usually happens when one setting is overriding the recurring schedule rather than the recurring times being ignored.

Check these areas on the Personal Booking page:

1. Review the meeting type availability
   • Open the meeting type that should show those recurring times.
   • Confirm its availability is set the way intended.
   • If a specific date range was added, verify it is not overriding the normal recurring schedule.
2. Check for date-range overrides
   • In Bookings, date-range availability overrides the general availability.
   • If only one time appears on that date, a custom date range may be limiting what is shown for that period.
   • If the recurring weekly hours are the goal, remove the conflicting date range or update it so it matches the intended times.
3. Verify whether the service is using staff free/busy time
   • If availability is based on when staff are free, only times that are actually free will appear.
   • A service can be set to Bookable when staff are free, Not bookable, or Custom hours.
   • If the page should always show the custom recurring slots, confirm the meeting type is not being restricted by another availability rule.
4. Check Outlook calendar conflicts
   • Personal Bookings shares availability based on free/busy schedules.
   • If the Outlook calendar has events during those times, those slots may not appear as bookable.
   • This is especially important if the missing slots are on only one specific day.
5. Review duration and buffer settings
   • If the meeting type duration or any buffer overlaps the intended slots, some times can disappear from the booking page.
   • As a test, create or edit a meeting type to use a 30-minute duration with no buffer and check whether all expected slots appear.
6. Save changes and refresh the booking page
   • After updating availability, save the meeting type and reload the public booking page.
   • If needed, test again in a fresh browser session.

A practical fix path is:

• Open the affected meeting type.
• Remove any temporary date-range override.
• Confirm the intended recurring hours are set.
• Check Outlook for busy items during the missing times.
• Temporarily reduce the meeting duration or remove buffers.
• Save and test the page again.

If the issue is only on one date, the most likely causes are a date-range override, a calendar conflict, or duration/buffer overlap.

• Personal Bookings Frequently Asked Questions (FAQ)
• Configure service availability in Microsoft Bookings
• Configure service availability in Microsoft Bookings
• Microsoft Bookings
• How can I show all of my available time slots on my Bookings page for specific date? - Microsoft Q&A