When creating a Microsoft 365 E5 Instant Sandbox, 'No billing accounts found' is displayed

mera 15 Reputation points
2026-08-26T02:07:59.5333333+00:00

Hello, I’m trying to create an E5 Instant Sandbox in the Microsoft 365 Developer Program, but on the billing account selection screen it says 'No billing accounts found,' and I can’t proceed with the setup.

Here’s what I’ve done so far:

  • Created a billing account from 'Create new billing account'
  • Registered a payment method (credit card)
  • Confirmed that it says 'Your account is ready'
  • Checked after more than 12 hours and the situation hasn’t changed
  • Re-logged in and refreshed the browser
  • Can see the billing account in Azure Portal under 'Cost Management + Billing'

However, on the Microsoft 365 E5 Instant Sandbox setup screen, it still says 'No billing accounts found.'

If anyone has experienced the same issue or knows what settings I should check, I’d really appreciate your guidance.

Attached document:

Screen showing 'No billing accounts found'
User's image

  • The screen that says 'Your account is ready'
    User's image

I really appreciate it.

Microsoft 365 and Office | Development | Microsoft 365 Developer Program

3 answers

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  1. Mattia Benzoni 0 Reputation points
    2026-09-02T07:58:18.4666667+00:00

    This is what worked for me.

    I was experiencing the same "No billing accounts found" issue while provisioning the Microsoft 365 E5 Instant Sandbox.

    In my case, I had already created the billing account during the sandbox setup process, but it was not being detected correctly.

    Following Microsoft's guidance, I:

    1. Created a new Azure subscription.
    2. Associated the subscription with the billing account that had been created during the E5 sandbox provisioning process.
    3. Returned to the sandbox setup page and refreshed the billing account selection.

    After that, the billing account became available and I was able to complete the E5 Instant Sandbox provisioning successfully.

    Hopefully this helps anyone encountering the same issue.

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  2. Aetherin 1,465 Reputation points Independent Advisor
    2026-08-26T02:35:59.9833333+00:00

    Hi @mera,

    Thank you for providing the detailed information and the troubleshooting steps you have already performed.

    As the billing account creation process is typically associated with a Microsoft Entra tenant and an administrator account, I would recommend signing in to the Microsoft 365 Admin Center for that tenant and creating a support ticket with Microsoft.

    User's image User's image

    As this is a user-to-user support forum, our ability to investigate backend services is limited. Once the support request is opened, a Microsoft support engineer can work with you directly, including conducting a remote session if necessary, to investigate the issue in more detail. They can review the backend configuration, verify whether the billing account has been properly synchronized with the Developer Program services, and run any required synchronization or diagnostic processes. If additional investigation is needed, they can also escalate the case to the appropriate specialized team for deeper analysis.

    I hope this points you in the right direction and helps get the issue resolved.

    Thank you for taking time.

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  3. AI answer

    2026-08-26T02:21:05.98+00:00

    For this scenario, the supported checks are:

    1. On the sandbox setup page, select the Refresh icon next to Billing account and wait a few seconds after billing account creation before refreshing again.
    2. If the billing account still does not appear, try creating a new billing account from the sandbox setup flow.
    3. If the flow shows BillingAccountAlreadyExists or shows Your billing account is ready but the account still does not appear in the dropdown, check whether the account has an Azure plan enabled.
    4. If there is no Azure plan enabled, create an invoice section. This can provision the required Azure plan. After the invoice section is created and the Azure plan is available, retry the sandbox setup.
    5. If there is an error that the agreement is not signed, sign the agreement through the Microsoft Admin Center portal. During that process, the required billing profile and invoice section must also be created. Then retry the operation.
    6. When the billing account finally appears, verify that Billing account, Billing profile, and Invoice section all have values selected. The Set up button remains unavailable until all three are populated.

    Given the current state — billing account visible in Azure portal, Your account is ready, and still not appearing in the sandbox dropdown — the most relevant documented causes are:

    • the billing account does not yet have an Azure plan enabled
    • the required billing profile and invoice section are not yet created
    • the Microsoft Customer Agreement has not been fully signed in the admin flow

    If the issue continues after those checks, share the billing account page screenshot and the error message with the correlation ID with Microsoft 365 Developer Program support for investigation.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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