setting up transfers directly to voice mail

Question

setting up transfers directly to voice mail

Wallis, Lindsey 0

How do you transfer a call to other staffs voice mail

Ivory 1,155 Reputation points Independent Advisor

2026-08-26T21:58:30.12+00:00

Hi Lindsey,

I hope you're having a good week.

I'm just checking in to see if there have been any updates on the issue. I hope things are moving in the right direction and that a resolution is near.

Whenever you have an update, I'd be grateful if you could let me know.

Thanks again for your help and time.

1 answer

Your answer

Ivory 1,155 Reputation points Independent Advisor

2026-08-26T21:58:30.12+00:00

Hi Lindsey,

I hope you're having a good week.

I'm just checking in to see if there have been any updates on the issue. I hope things are moving in the right direction and that a resolution is near.

Whenever you have an update, I'd be grateful if you could let me know.

Thanks again for your help and time.

Answer 1

Hi Lindsey,

If you're on a one-on-one call with one other person, you can transfer your end of the call to someone or an external phone

When you're in a call, select More actions > Transfer in your call controls.
Start typing the number or name of the person you want to transfer the call to and select them when they appear.
If they're in your org and using Teams, turn on Ring back so if there's no answer, Teams Phone will send the call back to you if the recipient doesn't answer or has call forwarding set.
Select Transfer to complete the transfer or the dropdown arrow to choose one of the following options:
- Work to transfer the call to their Teams number
- Work voicemail to send it straight to their voicemail
- Any other numbers (like their mobile number) they added to their account

However, please note:

This feature is only available in the Teams desktop app, not the mobile app.
If the option is missing despite having the right license, it may need to be enabled in the Teams admin center under Voice > Calling policies ("Voicemail is available for routing inbound calls").

For more information, you can refer to: Transfer a call in Microsoft Teams | Microsoft Support

I hope this provides enough clarity and helps you stay inform with your current situation.

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

If the answer is helpful, please click 'Yes' and kindly upvote it.

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