Teams Closed Captions Are Delayed and Sometimes Miss Speakers

Question

Teams Closed Captions Are Delayed and Sometimes Miss Speakers

Rick Chevalier 0

About a month ago the captions in Teams started having issues. The symptoms are that there is sometimes a delay between the speaker and when the captions are displayed. Not a small delay, a several second delay. Other times, it will omit a speaker entirely. It's as if they didn't speak at all.

I've had our internal support team looking at it, but we haven't been successful yet. We have reset Teams, repaired Teams, updated Teams, and reinstalled Teams. I don't think it is network latency related because it happens across different networks, both wired. I've searched the internet and found the same issue surfaced back in 2023, but nothing that helped the situation.

Is there something I can do to resolve this? I rely very heavily on captions to understand speech during meetings.

Rick Chevalier 0 Reputation points

2026-08-27T16:20:47.63+00:00
Additional information:

I have been using the web version of Teams the past couple of days. There doesn't seem to be a lag in captions during meetings using the web app.

I asked a couple of co-workers to try captions and at least one of them is experiencing the same issues as me. They also reported it seemed to be worse with longer messages.
Demi Nguyen 1,585 Reputation points Independent Advisor

2026-08-28T13:25:37.1366667+00:00

Thank you for testing Teams on the web and sharing the additional results.

Since captions work correctly in Teams on the web but remain delayed or incomplete in the Teams desktop application, the problem appears to be specific to the desktop client. As the standard troubleshooting steps have already been completed, please follow the steps I shared earlier and ask your Microsoft 365 administrator or internal IT team to open a support ticket with Microsoft for further investigation.

I also recommend reporting the problem directly from the Teams desktop application so that the product team can receive the relevant feedback and diagnostic information. In Teams, select Settings and more (...) > Feedback > Report a problem, then describe the caption delay and missing speech. If possible, include the Teams version, screenshots, and note that captions work correctly in Teams on the web.

I understand how important captions are for following conversations during meetings. Thank you for taking the time to test both versions and provide these helpful details.

Kind regards,
Rick Chevalier 0 Reputation points

2026-08-28T16:57:43.99+00:00

Already done.

1 answer

Your answer

Rick Chevalier 0 Reputation points

2026-08-27T16:20:47.63+00:00

Additional information:

I have been using the web version of Teams the past couple of days. There doesn't seem to be a lag in captions during meetings using the web app.

I asked a couple of co-workers to try captions and at least one of them is experiencing the same issues as me. They also reported it seemed to be worse with longer messages.
Demi Nguyen 1,585 Reputation points Independent Advisor

2026-08-28T13:25:37.1366667+00:00

Thank you for testing Teams on the web and sharing the additional results.

Since captions work correctly in Teams on the web but remain delayed or incomplete in the Teams desktop application, the problem appears to be specific to the desktop client. As the standard troubleshooting steps have already been completed, please follow the steps I shared earlier and ask your Microsoft 365 administrator or internal IT team to open a support ticket with Microsoft for further investigation.

I also recommend reporting the problem directly from the Teams desktop application so that the product team can receive the relevant feedback and diagnostic information. In Teams, select Settings and more (...) > Feedback > Report a problem, then describe the caption delay and missing speech. If possible, include the Teams version, screenshots, and note that captions work correctly in Teams on the web.

I understand how important captions are for following conversations during meetings. Thank you for taking the time to test both versions and provide these helpful details.

Kind regards,
Rick Chevalier 0 Reputation points

2026-08-28T16:57:43.99+00:00

Already done.

Answer 1

Hello Rick Chevalier,

Thank you for providing the additional information and for completing the troubleshooting steps you have already tried.

Could you please confirm whether you are currently using the Microsoft Teams desktop application? As a comparison, please sign in to Teams on the web using the same affected account at the following address: https://teams.microsoft.com/

Please let me know whether the behavior is the same in both the Teams desktop application and Teams on the web. This comparison will help determine whether the issue is limited to the desktop application or also affects the Teams service online.

Since the issue affects multiple users and the available troubleshooting steps have already been completed, I recommend asking your Microsoft 365 IT administrator to report the issue through the Microsoft 365 Admin Center.

User's image

The administrator should also open a support ticket with Microsoft. A Microsoft Support agent can then collect the relevant diagnostic logs and investigate the issue more thoroughly from the service side.

When opening a support ticket, please make sure the Support Assistant (AI) in the Help panel is turned Off. Several customers have reported that the Contact Support option may not appear while the Support Assistant is enabled. Once the AI assistant is turned off, you should be able to enter a description of the issue and the Contact Support option will appear, allowing you to submit a ticket directly to Microsoft Support.

User's image

Please update me with the Teams web result or any additional information provided by your IT administrator.

Kind regards,