Saving a document to OneDrive from a shared mailbox

Question

Saving a document to OneDrive from a shared mailbox

Zoe Hourigan 0

Good afternoon

Hope you're well.

Until last week I was able to save a document that had been shared with me via email from a shared mailbox to my work OneDrive, but as of this week this functionality has disappeared.

The only options that show on the dropdown list now when I click on the document is PREVIEW, COPY, DOWNLOAD.

Can anyone tell me why the SAVE TO ONEDRIVE option is not showing?

Many thanks,
Zoe

Roebe Ta 865 Reputation points Independent Advisor

2026-08-24T12:52:44.3066667+00:00
Hello @Zoe Hourigan,

I'd like to gather a few more details about your environment so I can better understand the issue and provide the most accurate guidance. Could you please let me know:

Does the issue occur only in Outlook on the web, or do you experience the same behavior in New Outlook and Classic Outlook as well?

Does this occur with all attachments or only specific file types (for example, Word, Excel, or PDF files)?

Are you experiencing this issue with all emails in the shared mailbox, or only certain messages?

Have any other users with access to the same shared mailbox reported the same behavior?

Can you still see the Save to OneDrive option when viewing attachments from your own mailbox?

Does the issue also occur with older emails where the Save to OneDrive option was previously available for the attachments?

Have there been any recent changes to your Microsoft 365 account, license, browser, or organizational policies that you are aware of?

Could you provide a screenshot of the attachment menu showing the available options (with your personal information removed)?

This additional information will help us understand your setup and determine whether the behavior is related to the shared mailbox, the attachment type, the Outlook client being used, or a recent service change.

I look forward to your response and working with you to get this resolved.

If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in the forum documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Zoe Hourigan 0 Reputation points

2026-08-24T15:37:17.7166667+00:00
Hi Roebe Ta

Thanks for your swift reply.

I've answer your questions below.

Does the issue occur only in Outlook on the web, or do you experience the same behavior in New Outlook and Classic Outlook as well?

Gives the option to SAVE AS

Does this occur with all attachments or only specific file types (for example, Word, Excel, or PDF files)?

Only literally started occurring with all file types in the last week

Are you experiencing this issue with all emails in the shared mailbox, or only certain messages?

All emails

Have any other users with access to the same shared mailbox reported the same behavior?

Yes but they use Outlook Desktop not Outlook Online for their day to day activities

Can you still see the Save to OneDrive option when viewing attachments from your own mailbox?

Yes from my own account, I still have the option to SAVE TO ONEDRIVE

Does the issue also occur with older emails where the Save to OneDrive option was previously available for the attachments?

With previous attachments that I did SAVE TO ONEDRIVE it is now giving me the option to VIEW IN ONEDRIVE

With previous attachments that for some reason I didn't save at the time, the SAVE TO ONEDRIVE option is now not showing

Have there been any recent changes to your Microsoft 365 account, license, browser, or organizational policies that you are aware of?

No

Could you provide a screenshot of the attachment menu showing the available options (with your personal information removed)?

Thanks so much for all of your help! It seems very strange that this function has simply disappeared!
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
JG 5 Reputation points

2026-08-25T16:09:50.4766667+00:00

We seem to be having the same issue.
Zoe Hourigan 0 Reputation points

2026-08-25T16:19:19.9433333+00:00

Aha, good to know I'm not alone! Thanks! I am waiting for someone to come back to me about it for support.
Hornblower409 14,425 Reputation points

2026-08-26T11:05:14.79+00:00

@JG said

We seem to be having the same issue.

Can you confirm, that like Zoe, you are seeing this issue only when using Outlook Web on a Shared Mailbox?

(Zoe please advise if I have not described the the environment where you see this problem correctly)
Roebe Ta 865 Reputation points Independent Advisor

2026-08-26T12:33:50.9033333+00:00
Hi @Zoe Hourigan and @JG ,

Thank you for your response, and I apologize for not getting back to you sooner.

Based on the information you provided, I tested this in my own Outlook on the web and was also unable to find the "Save to OneDrive" button. However, I can see a "Save all to OneDrive" option. When I click it, there is a delay and the save operation does not complete successfully.

Given this behavior, and considering that other users have reported experiencing the same issue, I strongly recommend performing the following steps as soon as possible to minimize any impact on your workflow:

These steps must be performed by a Microsoft 365 Admin, If you're not an admin and don't know who the admin is in your organization, you can find guidance here: How can I find my Microsoft 365 admin? - Microsoft Support

1.Contact Microsoft Support Team:

Submit a service request: The Global Administrator should create a support request with Microsoft to receive advanced technical assistance. For detailed instructions, see: Get support - Microsoft 365 admin | Microsoft Learn

If your subscription is from a partner or reseller, contact the reseller's support provider to help open a service request on behalf of you instead.

2.Report this issue on Admin Center:

Sign in to Microsoft 365 Admin center.

Navigate to Health > Service health > In the Reported issues tab, Select Report an issue.

If you're an end-user, you can report this issue via Outlook on the web:

Open Outlook on the web

Go to Help > Feedback > Report a problem

Fill in the form to submit your report.

Your action will assist the Microsoft backend team in investigating and resolving this issue more efficiently. I truly appreciate your effort in helping to address this problem.

If you have any ideas or you find any solution for this problem, please consider replying to this thread. Or if you need any further assistance, please feel free to reply. I'm here and happy to help!
JG 5 Reputation points

2026-08-26T13:06:56.1166667+00:00

@Hornblower409 Correct, web version of Outlook, only in shared mailboxes.
Amir Haque 580 Reputation points Microsoft Employee Moderator

2026-09-01T21:32:05.8333333+00:00

Folks - Thanks for reporting the issue. This is a known issue at this moment with OWA & new Outlook, and we are investigating it for root cause and a possible fix. I will provide updates as we go thru our investigation.

1 answer

Your answer

Roebe Ta 865 Reputation points Independent Advisor

2026-08-24T12:52:44.3066667+00:00

Hello @Zoe Hourigan,

I'd like to gather a few more details about your environment so I can better understand the issue and provide the most accurate guidance. Could you please let me know:

Does the issue occur only in Outlook on the web, or do you experience the same behavior in New Outlook and Classic Outlook as well?

Does this occur with all attachments or only specific file types (for example, Word, Excel, or PDF files)?

Are you experiencing this issue with all emails in the shared mailbox, or only certain messages?

Have any other users with access to the same shared mailbox reported the same behavior?

Can you still see the Save to OneDrive option when viewing attachments from your own mailbox?

Does the issue also occur with older emails where the Save to OneDrive option was previously available for the attachments?

Have there been any recent changes to your Microsoft 365 account, license, browser, or organizational policies that you are aware of?

Could you provide a screenshot of the attachment menu showing the available options (with your personal information removed)?

This additional information will help us understand your setup and determine whether the behavior is related to the shared mailbox, the attachment type, the Outlook client being used, or a recent service change.

I look forward to your response and working with you to get this resolved.

If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in the forum documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Zoe Hourigan 0 Reputation points

2026-08-24T15:37:17.7166667+00:00

Hi Roebe Ta

Thanks for your swift reply.

I've answer your questions below.

Does the issue occur only in Outlook on the web, or do you experience the same behavior in New Outlook and Classic Outlook as well?

Gives the option to SAVE AS

Does this occur with all attachments or only specific file types (for example, Word, Excel, or PDF files)?

Only literally started occurring with all file types in the last week

Are you experiencing this issue with all emails in the shared mailbox, or only certain messages?

All emails

Have any other users with access to the same shared mailbox reported the same behavior?

Yes but they use Outlook Desktop not Outlook Online for their day to day activities

Can you still see the Save to OneDrive option when viewing attachments from your own mailbox?

Yes from my own account, I still have the option to SAVE TO ONEDRIVE

Does the issue also occur with older emails where the Save to OneDrive option was previously available for the attachments?

With previous attachments that I did SAVE TO ONEDRIVE it is now giving me the option to VIEW IN ONEDRIVE

With previous attachments that for some reason I didn't save at the time, the SAVE TO ONEDRIVE option is now not showing

Have there been any recent changes to your Microsoft 365 account, license, browser, or organizational policies that you are aware of?

No

Could you provide a screenshot of the attachment menu showing the available options (with your personal information removed)?

Thanks so much for all of your help! It seems very strange that this function has simply disappeared!
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
JG 5 Reputation points

2026-08-25T16:09:50.4766667+00:00

We seem to be having the same issue.
Zoe Hourigan 0 Reputation points

2026-08-25T16:19:19.9433333+00:00

Aha, good to know I'm not alone! Thanks! I am waiting for someone to come back to me about it for support.
Hornblower409 14,425 Reputation points

2026-08-26T11:05:14.79+00:00

@JG said

We seem to be having the same issue.

Can you confirm, that like Zoe, you are seeing this issue only when using Outlook Web on a Shared Mailbox?

(Zoe please advise if I have not described the the environment where you see this problem correctly)
JG 5 Reputation points

2026-08-26T13:06:56.1166667+00:00

@Hornblower409 Correct, web version of Outlook, only in shared mailboxes.
Amir Haque 580 Reputation points Microsoft Employee Moderator

2026-09-01T21:32:05.8333333+00:00

Folks - Thanks for reporting the issue. This is a known issue at this moment with OWA & new Outlook, and we are investigating it for root cause and a possible fix. I will provide updates as we go thru our investigation.

Answer 1

Amir Haque 580 Microsoft Employee Moderator

Fixes have been checked in, the 'Save to OneDrive' option should now be visible and users should b eable to use it in OWA & new Outlook when working with Shared mailboxes, please test it out. The complete rollout of fixes across all environments in Production may still take the upcoming week, so give it a few more days, in case it still fails for you. Thanks for your patience.

Zoe Hourigan 0 Reputation points

2026-09-08T15:35:00.9666667+00:00

Thank you so much! It is now appearing again as it was before!

Do you mind if I ask another question.

The date at the top right handside of emails are now being displayed as Tue 2026-09-08 08:51 for example which is really confusing. Please can these be changed back to their original format?
Amir Haque 580 Reputation points Microsoft Employee Moderator

2026-09-08T16:38:52.32+00:00

Hi Zoe,
(If I am understanding this new issue correctly) I do not see it, it appears like this for me across several different mailboxes and environments, see screenshot below. Can you please provide a screenshot of what you see? And where do you see it, in OWA in a desktop browser or in new Outlook, or both?