Teams status rely on mobile device.

Question

Teams status rely on mobile device.

Weibo Winnie 0

I also tried to rest the status on both devices as well as manually set my computer to "available" and it still doesn't change until i open my phone app. I need my computer to show to my team. Please help

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2 answers

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Answer 1

If Teams presence updates only after the phone app is opened, the most recent active device is likely controlling presence. When a user is signed in on multiple devices, Teams uses the device that was active most recently to determine status.

Try this end-to-end check:

On the desktop app, select the profile picture > current status > Reset status.
On the phone app, also reset the status.
Then actively use Teams on the computer for a moment so the computer becomes the most recently active device.
Keep the Teams desktop app in the foreground and confirm the computer is not locked, idle, or asleep. On a computer, Teams changes presence to Away automatically after a few minutes of inactivity or when the computer is locked. It becomes Offline when the computer enters sleep mode.
If the issue is mainly in Teams for web, turn on Settings > Notifications and Activity > Presence > Keep my current status when I'm active outside of Teams on the web. When prompted by the browser, select Allow. If Block is selected, Teams may still switch to Away while work continues in other tabs or apps.
If presence still does not reflect correctly on desktop, run the Teams Presence Based on Calendar Events connectivity test in the Microsoft Remote Connectivity Analyzer. Sign in with the affected account, complete verification, and review any warnings or failures shown by the test.

Important behavior to expect:

If signed in on both desktop and mobile, the device used most recently determines presence.
On mobile, presence becomes Away when the Teams app is in the background, and Offline after 24 hours of inactivity.
On desktop, presence becomes Away after inactivity, lock, or idle/sleep.
A manual status can be reset automatically based on activity, calendar, and computer state.

If the goal is for the computer to drive status for the team, the practical fix is to make the desktop app the most recently active Teams device and prevent the computer from becoming idle or locked while working.

Answer 2

Hello @Weibo Winnie,

Good day! I hope you are doing well.

Thank you for reaching out regarding your Teams status issue.

To help provide the most accurate and effective guidance, could you please share a bit more information about your setup?

Are you using the Teams desktop app, Teams on the web, or both?
What operating system is installed on your computer (Windows or macOS, and version if known)?
Does the issue affect your work/school account, personal account or both?
Does the status remain incorrect only on your desktop device, or is it also incorrect when viewed by other users?
Besides your computer and mobile phone, are you signed in to Teams on any other devices?
When did this issue start occurring, and was it working as expected previously?
Have you already tried any troubleshooting steps besides resetting your status and the AI's suggestion on this thread?
How are you changing your status on your computer? For example, are you selecting your status from your profile picture in the top-right corner of Teams, using a status command in the Teams search bar, or using another method?

User's image

Have you set a duration for any of the statuses you've selected (for example, "Available", "Busy", or "Do Not Disturb")? If so, what duration was configured?

For your reference: Change your status in Microsoft Teams | Microsoft Support

This additional context will help us better understand your environment and the troubleshooting steps already performed so that we can provide guidance tailored to your specific scenario.

I apologize that I cannot jump directly to a solution at this stage. I want to avoid making assumptions or suggesting steps that may not be applicable to your situation. Once I have the details above, I'll be happy to investigate further and help you work toward a resolution.

I look forward to your response and assisting you further.

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