Is it possible to add new Google Workplace email account to Outlook2013?

aah 0 Reputation points
2026-08-20T18:04:04.5966667+00:00

My client is updating her business website and wants to change the domain name and email address so we signed up for Google Workplace. However, due to a limitation of a necessary third-party software, she is stuck using Outlook2013 on her PC, and I was not able to get the new Google Workplace email account set up in Outlook2013. I tried using Google's "App Password"—no luck. Also tried Google Workspace Sync for Microsoft Outlook —also didn't work. Can someone give me pointers about how to make it work? (Or else tell me why it's just not possible?) Thanks!

Outlook | Windows | Classic Outlook for Windows | For business
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  1. AI answer

    2026-08-20T18:04:25.3433333+00:00

    Yes—adding a Google Workspace account to classic Outlook is supported, but for Gmail/Google Workspace it typically requires Google-side preparation, not just the normal account password.

    For Outlook on Windows, when Outlook says to create an app password, the documented requirement is:

    1. Turn on 2-step verification for the Gmail/Google Workspace account.
    2. Create an app password in Google.
    3. Use that app password in Outlook instead of the regular password.

    For Gmail and Google Workspace accounts, IMAP must also be enabled in the Google account before setup. In Gmail:

    1. Sign in in a browser.
    2. Select the gear icon > Settings.
    3. Open Forwarding and POP/IMAP.
    4. Under IMAP access, select Enable IMAP.
    5. Select Save Changes.

    In classic Outlook for Windows, the supported setup path is:

    1. Open File > Add Account.
    2. Enter the Google Workspace email address.
    3. If prompted for a password, use the Google app password.
    4. If automatic setup fails, use Advanced options > Let me set up my account manually.
    5. Choose POP or IMAP.
    6. Enter the password, then Connect.
    7. If needed, select Change Account Settings and enter the server information provided by the email provider.

    Important limitation from the documented guidance: manual setup in classic Outlook is not available for Microsoft 365 or Exchange accounts unless using POP/IMAP, but for a third-party account such as Google Workspace, POP/IMAP manual setup is the supported fallback.

    What can be concluded from the available guidance:

    • It is possible to add a Google Workspace mailbox to classic Outlook.
    • If app password alone did not work, the next checks are 2-step verification enabled and IMAP enabled in Google Workspace.
    • If automatic setup fails, try manual POP/IMAP setup in classic Outlook using the provider’s settings.
    • Outlook.com connected accounts are not relevant here; that feature was removed, but desktop Outlook for Windows and Mac can still add supported third-party accounts.

    The context does not provide a product-specific statement about Outlook 2013 compatibility itself, so the supported conclusion is that the account type can be added to classic Outlook, with the Google account prepared correctly and IMAP/app password configured.

    References:

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  2. Lin v 1,110 Reputation points Independent Advisor
    2026-08-20T19:21:55.4733333+00:00

    Hi aah,

    Based on the information you've shared, you may consider reviewing the steps suggested by the AI assistant, particularly checking whether IMAP is enabled for the new Google Workspace account. If you're attempting to add the mailbox via IMAP, this setting must be enabled for the connection to work properly.

    Regarding your question, yes, it is possible to add a Google Workspace email account to Outlook 2013. According to Google's documentation, Outlook 2013 is still listed as a supported version for Google Workspace Sync for Microsoft Outlook (GWSMO). For reference: System requirements

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    Additionally, to help provide a more accurate guidance, kindly provide some additional information:

    • Can the account sign in successfully through Gmail in a web browser?
    • What exact error message do you receive from Outlook or GWSMO during setup?These details will help narrow down the issue and determine the most appropriate next steps.

    Thank you for your time and I looking forward to your update.

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