Email sending

PEGGY PUGH 0 Reputation points
2026-08-20T13:37:56.5433333+00:00

Outlook on my android phone is receiving messages but when I try to send it automatically sends to draft and will not let me send. I have tried all your fixes.

Outlook | Outlook for mobile | Outlook for Android | For business
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  1. Kristen Tran 1,520 Reputation points Independent Advisor
    2026-08-20T14:01:16.6333333+00:00

    Hi,

    Thank you for reaching out, and I am sorry to hear about the inconvenience this issue has caused you. In order to investigate this further and identify the most effective solution, I would appreciate it if you could kindly provide the following information:

    1. Does this happen with every email you send, or only certain ones (e.g., new messages vs. replies, emails with attachments, or emails to specific recipients)?
    2. Is this account a work/school (Microsoft 365) account or a personal Outlook.com/Hotmail account, and is it the only account set up in the app, or do you have multiple accounts added?
    3. When you tap Send, does anything happen at all (spinner, error message, brief delay) before it lands in Drafts, or does it go straight to Drafts with no indication of an attempt to send?
    4. Have you tried sending an email from Outlook on the web (outlook.com) using the same accounts, to see if the issue happens there too, or only on the Android app?
    5. You mentioned you've tried all our fixes, could you list the specific steps you've already taken? That way I can avoid repeating anything and focus on what's left to try.

    Once I have this information, I will be able to move forward and work with you toward a resolution as quickly as possible.

    Thank you again for your patience, and please do not hesitate to reach out if you have any questions in the meantime.

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  2. AI answer

    2026-08-20T13:38:11.1466667+00:00

    Since receiving works but sending moves messages to Drafts on Outlook for Android, the supported checks are:

    1. Check Microsoft service status. If the status is not green, sending can fail until the service recovers.
    2. Check mailbox and Microsoft cloud storage capacity. If storage is full, Outlook.com cannot send or receive email.
    3. Check Drafts for interrupted sends. If the app was closed before sending completed, the message may have been moved to Drafts.
    4. Check whether the account is temporarily blocked due to unusual sign-in activity. Updating the password or unblocking the Outlook.com account can be required.
    5. Remove and recreate the mobile device partnership for the mailbox:
      • In Outlook.com, go to Settings > General > Mobile devices.
      • Select the Android device and delete the device partnership.
      • Select Save.
      • Power off the phone completely.
      • Restart it after a few seconds and sync the mailbox again.
    6. If the account was just created, confirm the verification email was received and completed. New Outlook.com accounts must be verified before they can send messages.
    7. If a daily sending limit was exceeded, wait and follow the Outlook.com sync issue guidance for sending limits.

    If these checks do not resolve it, use the Outlook.com interactive troubleshooter or the Microsoft Support and Recovery Assistant mobile email check.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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