Upgraded microsoft essentials to business essentials on GoDaddy. No no access to emails due to provisioning issue

Question

Upgraded microsoft essentials to business essentials on GoDaddy. No no access to emails due to provisioning issue

Brian 5

upgraded to business essential on Go Daddy and now I have no access at all to my emals and it's business critical I get access. Very frustrating that no one at Go Daddy can help. Would you be able to help?

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Answer 1

Demi Nguyen 1,505 Independent Advisor

Hello Brian,

Could you please confirm whether you only purchased the Microsoft 365 subscription through GoDaddy, or whether your entire Microsoft 365 tenant and email environment are also managed by GoDaddy?

Based on the plan name and upgrade process you described, it appears that this is a Microsoft 365 from GoDaddy subscription. With Microsoft 365 from GoDaddy, GoDaddy generally manages the subscription, licensing, account setup, mailbox provisioning.

If either the subscription or the tenant is managed by GoDaddy, GoDaddy will need to check whether:

The upgrade order was completed successfully
The new license was assigned to the correct email user
The mailbox is still in a pending or failed provisioning state
The mailbox or license needs to be reassigned or provisioned again

Microsoft Support may not have direct access to review or modify a subscription and tenant managed through GoDaddy. Therefore, please contact GoDaddy Support again and ask them specifically to check the Microsoft 365 license and mailbox provisioning status following the plan upgrade.

If your Microsoft 365 tenant is managed by GoDaddy and further assistance from Microsoft is required, GoDaddy may open a support ticket with Microsoft on your behalf through their partner support channel.

Please feel free to update me if you receive any additional information or need further assistance.

Note: Please follow the steps in documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Brian 5 Reputation points

2026-08-18T11:33:58.4633333+00:00
Thanks for getting back to me on this. It's all via godaddy.
It's so frustrating though because we are launching our business this week and are now blind as we have no email access. Apparently GoDaddy support opened a ticket with Microsoft but have not received a response - so they are stuck. They said it's a provisioning issue.

This is the error message I'm getting when I try to log in to outlook:

UTC Date: Client Id: Session Id: Client Version: 20260807011.11 BootResult: configuration Back Filled Errors: Unhandled Rejection: Error: 500:undefined|undefined:undefined err: Microsoft.Exchange.Clients.Owa2.Server.Core.OwaUserHasNoMailboxAndNoLicenseAssignedException esrc: StartupData et: ServerError estack: Error: 500 st: 500 ehk: X-OWA-Error [Moderator note: Personally Identifiable Information removed]
Demi Nguyen 1,505 Reputation points Independent Advisor

2026-08-19T11:30:00.87+00:00
Hi Brian,

Thank you for the update.

Since the Microsoft 365 subscription and tenant are managed through GoDaddy, please continue working with GoDaddy Support on the existing case. GoDaddy will need to follow up on the ticket opened with Microsoft and verify that the upgraded license and Exchange Online mailbox have been provisioned correctly.

If the case remains pending for an extended period without an update, you may also consider contacting Microsoft Customer Service by phone. You can find the appropriate number for your country or region here: Customer service phone numbers - Microsoft Support

(When you call the support number, you may hear an introduction of about 30 seconds such as "you can visit the link...". You can ignore this introduction and wait until you are presented with the options. Then press "1" as a business email user, and again "1" for technical help)

When calling, please explain that:

Your Microsoft 365 subscription and tenant are managed by GoDaddy.

The issue began after upgrading the email plan.

GoDaddy identified it as a provisioning issue and has already opened a ticket with Microsoft.

Outlook currently reports that the account has no mailbox or eligible license.

Please have the GoDaddy case number, complete error message, Request ID, and UTC timestamp available. Microsoft may still need to coordinate with GoDaddy because GoDaddy manages the subscription and provisioning, but calling may help you obtain further guidance on the existing situation.