DELAY DELIVERY EMAILS

Question

DELAY DELIVERY EMAILS

Yanez Oronoz, Fabiola 0

I CANT SEE MY DELAY DELIVERY EMAILS ON THE DRAFT OR SENT TRAY. WHAT CAN I DO?

Jade Ng 14,785 Reputation points Microsoft External Staff Moderator

2026-08-17T05:21:28.26+00:00
Dear Yanez Oronoz, Fabiola,

I understand how important it is to be able to locate your delayed delivery emails, especially if you need to review or modify them before they are sent.

For better assist, please kindly let me know some information:

Are you using New Outlook or Classic Outlook?

Does the delayed email disappear immediately after you click Send, or was it visible for a short time before disappearing?

Have you checked Outlook on the web, and if so, do you see the delayed email there?

In the meantime, please try the following:

1.Please check Outlook on the web and look in both the Drafts and Outbox folders to see whether the delayed delivery emails appear there.

2.Use the Outlook search bar and search for the email by its subject line or recipient address. Be sure to set the search scope to All Outlook Items (for Classic Outlook) or All Folders (for New Outlook).

Please feel free to reply below if you have any update. Thank you for your patience and understanding. Hope you having a nice day and really much warm regards to you as well.

1 answer

Your answer

Jade Ng 14,785 Reputation points Microsoft External Staff Moderator

2026-08-17T05:21:28.26+00:00

Dear Yanez Oronoz, Fabiola,

I understand how important it is to be able to locate your delayed delivery emails, especially if you need to review or modify them before they are sent.

For better assist, please kindly let me know some information:

Are you using New Outlook or Classic Outlook?

Does the delayed email disappear immediately after you click Send, or was it visible for a short time before disappearing?

Have you checked Outlook on the web, and if so, do you see the delayed email there?

In the meantime, please try the following:

1.Please check Outlook on the web and look in both the Drafts and Outbox folders to see whether the delayed delivery emails appear there.

2.Use the Outlook search bar and search for the email by its subject line or recipient address. Be sure to set the search scope to All Outlook Items (for Classic Outlook) or All Folders (for New Outlook).

Please feel free to reply below if you have any update. Thank you for your patience and understanding. Hope you having a nice day and really much warm regards to you as well.

Answer 1

If delayed emails aren’t visible, the location depends on which Outlook feature and version is being used:

New Outlook or Outlook on the web
- Scheduled messages stay in the Drafts folder until the delivery time.
- Open Drafts, open the scheduled message, then use Edit if needed.
- If the message should go out immediately, open it and select Send Now.
- Important: this scheduling feature isn’t available for IMAP or POP accounts in new Outlook.
Classic Outlook – single delayed message using “Do not deliver before”
- The message stays in the Outbox until the scheduled delivery time, not in Drafts or Sent Items.
- Open Outbox and look for the delayed message there.
- To send it immediately: open the message in Outbox > More options arrow in the Tags group > under Delivery options, clear Do not deliver before > Close > Send.
- Outlook must be online and connected for this feature to work.
Classic Outlook – all messages delayed by a rule
- Messages also remain in the Outbox for the configured delay period.
- Check whether a rule is delaying sent mail:
  - File > Manage Rules & Alerts
  - Review rules on the Email Rules tab
  - Look for defer delivery by # minutes in the rule description
  - Open the rule and clear that action if it should not apply
- Rule-based delay can hold messages for up to 120 minutes.
If a delayed message in Classic Outlook opens without a Send button
- Close the message and reopen it.
- That restores the ability to edit and resend in the documented scenario.
If the message still can’t be found
- In Exchange Server environments, delivery status can be checked through a delivery report, where delayed mail may show as Deferred or Pending.