Urgent: Need Legal Name Update for Scheduled microsoft PL-300 Exam (Single Name Issue)

Kunal 0 Reputation points
2026-08-17T02:58:20.04+00:00

Hello Microsoft Support Team,

I have scheduled my Microsoft PL-300 exam, but I accidentally entered an incorrect last name in my profile during registration. According to my official government documents, I do not have a last name. My single legal name is only "Kunal".

The official name change link (aka.ms/credentials-support) is giving me a "VPN Required" error, and Pearson VUE phone support told me that only Microsoft can update the legal name in my profile.

Please contact me personally by opening a Private Message to collect my personal details (Registration ID, Email, and Government ID). Kindly verify my documents and resolve this issue by updating my name format to:

**** First Name: Kunal***

**** Last Name: _ (Underscore)***

***Thank you, Kunal

*Moderator's note: Moved from Microsoft Teams | Microsoft Teams for education | Settings | Other

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  1. AI answer

    2026-08-17T02:58:36.08+00:00

    For a scheduled Microsoft Certification exam, update the legal name in the Microsoft Learn profile first:

    1. Sign in to the Learn profile that is tied to the exam.
    2. Open Settings: https://learn.microsoft.com/en-us/users/me/settings
    3. Follow the instructions for Legal Name.
    4. If a message appears saying support is required, use the support link shown there and file a ticket with Credentials Support.

    Important supported details:

    • The legal name is used for identity verification for Microsoft Certification exams.
    • The legal name must match the name on the government-issued ID presented at the exam appointment.
    • If an exam is already registered or scheduled, changing the legal name requires Microsoft support approval.
    • For exam appointment or scheduling issues, contact Pearson VUE Support.

    The available support guidance for Microsoft Certifications states that if legal-name editing is blocked, the next step is to file a ticket with Credentials Support from the Learn profile flow.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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