Helplessness of Pearson with rescheduling my exam way before the deadline

This post is focused on posting a issue publicly and not asking to resolve it here itself

Subject: Escalation: Unresolved Reschedule Request due to System Outage - I am escalating an unresolved issue regarding my upcoming appointment for AI-901: Microsoft Azure AI Fundamentals (Scheduled for August 18, 2026). I attempted to reschedule my exam prior to the 24-hour window, but encountered repeated platform session errors. During my live chat session with support agents Yuri and Nicole, Agent Nicole confirmed that the issue was caused by ongoing Pearson VUE site maintenance. The agents were unable to manually reschedule the appointment and advised calling 0008004401837, which is currently out of service/unreachable from 2 days . The chat session was subsequently disconnected without a resolution. Because this request was initiated prior to the 24-hour policy cutoff and blocked by internal Pearson VUE system maintenance, I request that you manually update my exam appointment to August 25, 2026, or issue a replacement voucher without penalty. Candidate Information: Name: Donthula Saichandra Exam: AI-901 Full transcripts and portal screenshots showing the error timestamp are saved and available upon request. I look forward to your prompt confirmation. Regards, Donthula Saichandra