How to fix "This application has encountered an unexpected problem. We apologise for the inconvenience. Please start over."Message that make me unable to schedule an exam

youssef essam mohamed 0 Reputation points
2026-08-16T13:50:20.0366667+00:00

i can't schedule exam and each time i pick a time this message pops up
This application has encountered an unexpected problem. We apologise for the inconvenience. Please start over.
how to fix it quickly urgently !!!!!!!

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  1. Koobun Kritnetithat 0 Reputation points
    2026-08-16T19:27:40.8166667+00:00

    I figured to book on 3rd, October. And it works, probably their backend problem with gap betweem current and booking time.
    try a date beyond the end of this month.

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  2. Jacqueline Pearce 0 Reputation points
    2026-08-16T18:49:00.62+00:00

    Same problem here. Hopefully their observability is good and they have an alert for increased errors / lower than usual number of bookings!

    I talked to someone on the live chat about this. They have said they cannot help right now as their system is undergoing maintenance and unavailable currently... probably connected?!

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  3. Julian Sharp 39,666 Reputation points
    2026-08-16T15:44:48.4433333+00:00

    This is a community forum not support, contact Pearson Vue, the exam provider, https://home.pearsonvue.com/microsoft/contact, for issues when scheduling or taking an exam

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  4. Shone Varghese 0 Reputation points
    2026-08-16T14:19:14.7166667+00:00

    I also have the same error .I think it is an issue from their end
    contact support

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