Unknown charge on my account

Heather Holmes-Lonergan 5 Reputation points
2026-08-16T00:14:14.5533333+00:00

What is the nature of this charge? I can't find a corresponding order in my account.

MICROSOFT G17**[Moderator note: Personally Identifiable Information removed]** 13 MSBILL IN WA XXXXXXXXXXXX7732 POS PURCHASE MERCHANT PURCHASE TERMINAL 443099

Microsoft 365 and Office | Subscription, account, billing | For business | Other
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  1. Noam R 0 Reputation points
    2026-08-16T10:31:40.81+00:00

    POS means "Point of Sale" and "WA" means Washington state. My hunch is that it's a physical purchase that was made in-person at a store. Do you remember making such a purchase?

    If not, and you're seeing other charges you don't recognize, consider locking your card while you figure it out in case your card was compromised.

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  2. Aetherin 455 Reputation points Independent Advisor
    2026-08-16T01:19:39.4+00:00

    Hi @Heather Holmes-Lonergan,

    Thank you for reaching out. I'm happy to help.

    Unfortunately, this is a user-to-user support forum, so community members do not have access to Microsoft's billing systems and cannot look up charges, invoices, or payment details associated with an account.

    That said, in my experience, the forum moderators may be able to reach out to the appropriate billing team for further investigation. Once the moderators submit a request and receive additional information from the billing team based on the billing reference you provided, they can share any available findings with you and recommend the most appropriate next steps based on your situation.

    Therefore, @Kai-Ex, could you please help investigate this billing reference further and provide any available findings?

    I hope you'll receive clarification on this charge soon, Heather Holmes-Lonergan. Please allow some time for a forum moderator to get back to you when they become available.

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  3. AI answer

    2026-08-16T00:14:27.24+00:00

    That descriptor indicates a Microsoft billing charge, but the exact product or account cannot be identified from the statement line alone.

    Use these checks:

    1. Review Microsoft order history for purchases with the same amount and date range: Review your order history.
    2. If nothing appears, go to Microsoft account Payment options and select Investigate to search for other Microsoft accounts that may be using the same card: Go to payment options.
    3. If the charge was for an in-app purchase, it might have been made by someone in the family using the same payment method. Microsoft specifically notes that unrecognized in-app charges can be investigated from the Manage your payments page.
    4. If a subscription was recently cancelled, a charge can still appear if cancellation happened less than 2 days before the billing date. Check the subscription end date on Subscriptions.
    5. If the charge still cannot be matched to any Microsoft account or family member, contact the card issuer to dispute it. Context indicates that charges not found in Microsoft account history may be unauthorized use of the card on another account.

    If the concern is that the charge is accidental or unauthorized on a known Microsoft account, refund and account-compromise guidance is also available.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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