Error with edit gruop mail

Question

Error with edit gruop mail

Nam 0

I have one gruop mail was work for long time and changed owner many time,but now i can not edit to add,delete,change member to owner...

When contact with admin IT,he try to edit with administrator privileges,but it's still no effect,all function send receive mail ok but can't edit gruop anymore,he said it's sometime happen with gruop was change owner manytime...

If delete this gruop mail will be deleta data also...

So can you help me solution for this case?

Moved from Microsoft 365 and Office | Other

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1 answer

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Answer 1

Jade Ng 14,785 Microsoft External Staff Moderator

Dear Nam,

Based on your description, the group continues to function normally for sending and receiving emails, but membership and ownership changes cannot be applied even when attempted by an administrator. This may indicate an issue with the group's underlying configuration or directory object.

For better assist, could you please confirm the following information?

Is this a Microsoft 365 Group, Distribution List?
When attempting to add or remove members, what exactly happens?
Do you receive an error message? If so, please provide a screenshot or the full error text.

As a troubleshooting step, I recommend that your Microsoft 365 administrator attempt to manage the group through Exchange Online PowerShell to determine whether the issue is related to the administrative interface or the group object itself. Please refer to: Manage Microsoft 365 Groups with PowerShell

If the changes cannot be completed through PowerShell and no specific permission issue is identified, the group object may require further investigation by Microsoft support.

I do not recommend deleting the group at this stage, as removing it could also remove associated mailbox data, conversations, files, calendar items, and group membership depending on the group type.

If the issue persists after your administrator performs the above checks, please let me know. At that point, I can guide you through the next steps to gather the necessary information and engage the Product Support team for further investigation, as the issue may require a deeper review of the group's underlying configuration or directory object.

Thank you very much for your valuable time and your cooperation. Looking forward to your response!

Jade Ng 14,785 Reputation points Microsoft External Staff Moderator

2026-08-17T04:00:27.7966667+00:00

Dear Nam,

I hope you are doing well!

Could you kindly confirm if there have been any recent updates on your side? Please let me know if you are still encountering any difficulties so I can assist promptly.

Thank you for your cooperation. Looking forward to hearing from you!
Nam 0 Reputation points

2026-08-17T04:45:41.6866667+00:00
Dear Jade,

Thanks for reply,

Is this a Microsoft 365 Group, Distribution List? Yes,this is Microsoft 365 Gruop.

When attempting to add or remove members, what exactly happens? Cause owner can not edit anything,so we request to IT admin to edit,admin can edit member to owner or add,delete member,but it's no ecffec in user,expamle IT add me to gruop but i still can't see my email in gruop..and make another member to became owner but they can't see anything in gruop mail to control..this case like system not sync anymore,I think..

Do you receive an error message? If so, please provide a screenshot or the full error text. No,I don't see any error message,event IT admin,it's just not work.
Jade Ng 14,785 Reputation points Microsoft External Staff Moderator

2026-08-17T05:41:31.2833333+00:00

Dear Nam,

Thank you for the additional details. Based on your description, the administrator is able to make changes in the Microsoft 365 admin tools, but those changes are not being reflected in the group itself. For example, newly added members do not appear in the group, and newly assigned owners do not receive owner permissions. Since no error message is generated, this does not appear to be a standard permissions issue.

This behavior may indicate that the Microsoft 365 Group object is no longer synchronizing correctly in the backend. I recommend that your Microsoft 365 administrator verify whether member and owner changes are visible through Exchange Online PowerShell. Please contact your IT admin follow this article Manage Microsoft 365 Groups with PowerShell and let me know the result.

Thank you for your valuable time and cooperation. Looking forward to your response!