Teams custom emoji window has disappeared

Hi Hall,

Thank you for sharing the details about your situation. 

As this is a user-to-user community forum, I do not have the ability to directly access or modify your account or service. However, I can provide guidance, recommend next steps, share applicable resources, and direct you to the appropriate support channels so the issue can be investigated further. 

Based on the troubleshooting steps you have already completed, this does not appear to be a standard local client issue. The Custom Emojis feature in Microsoft Teams is controlled by organization-level settings and messaging policies in the Teams Admin Center. If the feature is disabled, restricted by policy, unavailable for the tenant type, or affected by a backend configuration issue, the Custom Emojis button and section may no longer appear. 

As a workaround, you may try the following end-user checks: 

1. Access Teams from the web version 
2. Try using Teams on another device or a different browser. 
3. Check whether other users in the same organization can see and use Custom Emojis. 
4. Sign out of Teams completely, then sign back in. 
5. Make sure Teams is updated to the latest version. 

If the issue still persists, I recommend contacting your organization’s IT administrator to verify the following settings: 

1. Go to Teams Admin Center. 
2. Check Messaging Settings: 
3. Confirm whether Use custom emojis is enabled. 
4. Check the user’s Messaging Policies: 
5. Confirm whether Upload custom emojis is enabled. 
6. If deletion is required, also check whether Delete custom emojis is enabled. 
7. Verify which messaging policy is assigned to your account. 
8. Check whether the tenant is close to the limit of 5,000 custom emojis. 
9. Confirm whether the tenant is an EDU tenant, as Custom Emojis are currently not available for EDU tenants.  

For reference: Custom emojis in Microsoft Teams - Microsoft Teams | Microsoft Learn 

Additionally, if needed, your IT team can also raise a support ticket with Microsoft Support through the Microsoft 365 Admin Center for deeper investigation. They have access to backend configurations and can perform a more in-depth investigation. At the very least, they can provide the most effective workaround to ensure your experience remains smooth and secure.  

• In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support  

I hope this information is helpful. Should you have any further questions or need additional assistance, please feel free to share them in the comment below. I'm very happy to help.   

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