Unable to click and view my polls in Scheduling Poll Dashboard

Question

Unable to click and view my polls in Scheduling Poll Dashboard

Jessica Velez 20

Hi, I've been using Scheduling poll quite a bit and this week started having this issue. When I click to view my polls, the dashboard opens as normal. However, when I click on a poll, a new window opens without my account logged in and asks me to vote in the poll, rather than the view which allows me to edits times available, send reminders, and select the meeting time for participants.

I have attempted to log in multiple times. I have restarted my computer and used multiple browsers (Firefox, Chrome, and DuckDuckGo). I have also disabled my VPN. I have no been able to fix this issue. I'm including screenshots of the dashboard and the poll page which opens when I click on a poll.

Any assistance or guidance would be greatly appreciated!

scheduling poll 1

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Answer 1

Kristen Tran 1,520 Independent Advisor

Hi Jessica,

Thank you for reaching out regarding the issue where clicking on a poll from your Scheduling Poll Dashboard opens the attendee voting view instead of the organizer view that allows you to edit times, send reminders, and select the final meeting time.

Since you have already restarted your computer, tried multiple browsers, disabled your VPN, and attempted to sign in several times without success, this points to a deeper session or authentication conflict rather than something related to your local device or network. In many cases, this happens because the poll link is being opened through a cached or stored authentication token that no longer matches your current sign-in session, which then causes the page to treat you as a guest rather than as the organizer.

As this goes beyond the usual troubleshooting steps, below are some solutions that suit your situation:

1/ Clear your Microsoft 365 authentication cache through the account portal

Sign in to myaccount.microsoft.com using your organizer account.
Navigate to the Security section and review your list of active sessions.
Sign out of all active sessions to remove any stored tokens that may be causing the dashboard to lose track of your organizer identity when a poll opens.
Reference: Scheduling Poll organizer dashboard

2/ Open the poll link using an InPrivate or Incognito window

Open a new InPrivate (Edge) or Incognito (Chrome) window to avoid conflicting cached credentials or browser extensions.
Sign in solely with your organizer account before selecting a poll.
Click on a poll from this window to check whether the organizer view now loads correctly.
Reference: Access Scheduling Poll

3/ Verify your account's identity verification settings for the poll

Return to the Scheduling Poll dashboard and select Default Poll Settings in the upper right corner.
Review whether the option requiring attendees to verify their identity has been altered, as this may be affecting how your own organizer session is recognized.
Adjust the setting if needed, then test opening a poll again to confirm the organizer view appears as expected.
Reference: Scheduling Poll voting

I hope this information is helpful. Please follow these steps and let me know if it works for you. If you have any updates regarding the issue, please feel free to share them with me.

Thank you for your patience and your understanding. I look forward to continuing the conversation.

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Jessica Velez 20 Reputation points

2026-08-12T18:10:15.9+00:00

Thank you for your response. I tried all of the indicated methods and unfortunately none of these resolved the issue.
Jessica Velez 20 Reputation points

2026-08-12T18:15:57.15+00:00

I have an update! I used a private window in Firefox and was able to view the screen I needed. When I try to log in to the dashboard from a non-private window, I am taken from the scheduling poll dashboard login page straight to outlook, rather than to the dashboard. However, when I use a private Firefox (not Edge or DuckDuckGo) window, I am able to log in to the dashboard and click into my polls.
Kristen Tran 1,520 Reputation points Independent Advisor

2026-08-12T20:04:14.12+00:00
Hi Jessica,

Thank you for the update, and I am glad to hear that using a private window in Firefox allowed you to view the organizer screen successfully.

Based on what you have described, it does sound like the issue is tied to cached sign-in data or a browser extension in your regular Firefox window, since being redirected straight to Outlook instead of the dashboard often happens when a stored session token intercepts the login process before it can reach the correct page. The fact that a private window resolves this confirms it is related to locally stored data rather than your account itself.

To help with this in your regular window, please try the following:

Clear your browsing cache and cookies specifically for outlook.office365.com and login.microsoftonline.com, then attempt to log in again.

Temporarily disable any browser extensions, particularly ones related to security, privacy, or account management, and try logging in once more.

In the meantime, please feel free to continue using a private Firefox window to access your polls without interruption. Let me know how the steps above work out, and I would be happy to assist further if needed.

Additionally, since many other users have expressed similar concerns but may not know the steps, if my response has helped you better understand the situation and guided you toward a possible next step, please mark it as 'Yes'. Your action will help pin this post to the top, making it easier for others in the community who are experiencing the same issue to find your feedback and support it.   

Thank you for your time, and have a wonderful day ahead.
Jessica Velez 20 Reputation points

2026-08-12T20:23:49.4266667+00:00

This resolved my issue for me! Thank you for your assistance.
Kristen Tran 1,520 Reputation points Independent Advisor

2026-08-13T04:51:21.0066667+00:00

Hi Jessica,

Thank you for your response and for accepting my answer.

I'm glad the information helped and that it answered your question.

If you have any other questions in the future, please don't hesitate to reach out. I'll be happy to help.

Have a great day.