Green dot not changing

Question

Green dot not changing

Melinda O'Neill 20

Hi - when I'm logged in, my status changes to a green dot. I notice when others are on a call, it changes to red and says, In a call. Mine doesn't change. How do I fix this? It will go red if I'm in a meeting but not when I'm on the phone. I'm using webex for phone calls. Everyone in my team uses webex, their dots turn red. I keep getting calls when I'm already on the phone. Any ideas?

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Answer accepted by question author

Kien 980 Independent Advisor

Dear @Melinda O'Neill,

To ensure I understand your request correctly and to support you as effectively as possible, I need more specific information from you:

I notice when others are on a call, it changes to red and says, In a call. Mine doesn't change.

Does this mean that you are using Teams to call or when you are using Webex on phone, the status does not change to red but the others do (while they are also using Webex to call)?

Are the calls placed through the Webex desktop app, browser, mobile app, or desk phone?

Are you signed into Webex and Microsoft 365 with the same work account?

Did anything change before the issue started, such as an app update, device replacement, or account change?

In the meantime, kindly try these steps:

Open the Webex desktop app.

Confirm you are signed in with your company account.

Open Microsoft Teams.

Select Apps, search for Cisco Call, and open it.

Select Continue to sign in.

If your Teams and Webex accounts use different email addresses, choose Use a different account and enter your Webex account.

Make a short Webex phone call and have a colleague check your Teams status.

If Cisco Call is already installed:

In Teams, open Cisco Call and sign out if that option appears.

Completely quit Teams and Webex, including their taskbar or system-tray icons.

Reopen Webex and sign in first.

Reopen Teams, open Cisco Call, and sign in again.

Start a Webex call and check whether Teams changes from Available to In a call.

I hope the information shared helps point you in the right direction. Please try the steps above and let me know if they work. If not, we can continue working together to narrow this down.

The first response may not always resolve the issue right away, but with your help and more details, we can work toward a solution.

If the answer is helpful, please click "Yes" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Kien 980 Reputation points Independent Advisor

2026-08-13T00:33:12.47+00:00

Dear @Melinda O'Neill,

I hope you are doing well.

I just wanted to check if my previous response addressed your question correctly. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.

Also, if you are stuck on anything or find something unclear, please feel free to reply so I can guide you further.

There is absolutely no rush - please respond whenever it is convenient for you. I am here and ready to support you whenever you need assistance. Your comfort and timing are important, so take all the time you need.

Thank you for your time, and I look forward to hearing from you whenever you are ready.
Melinda O'Neill 20 Reputation points

2026-08-13T01:22:57.9966667+00:00

Hi Kien,

Thank you for your help. I have tried the steps you listed above and it has worked. It looked like I wasn't connected to cisco, so I've connected that again, confirmed I'm in both apps using my work email. Made a test call and its working. Thank you so much for your help. I really appreciate it. I would not have figured it out on my own.

Thanks :)

Mel
Kien 980 Reputation points Independent Advisor

2026-08-13T07:32:18.24+00:00

Dear @Melinda O'Neill,

It is my privilege to support you.

1 additional answer

Your answer

Kien 980 Reputation points Independent Advisor

2026-08-13T00:33:12.47+00:00

Dear @Melinda O'Neill,

I hope you are doing well.

I just wanted to check if my previous response addressed your question correctly. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.

Also, if you are stuck on anything or find something unclear, please feel free to reply so I can guide you further.

There is absolutely no rush - please respond whenever it is convenient for you. I am here and ready to support you whenever you need assistance. Your comfort and timing are important, so take all the time you need.

Thank you for your time, and I look forward to hearing from you whenever you are ready.
Melinda O'Neill 20 Reputation points

2026-08-13T01:22:57.9966667+00:00

Hi Kien,

Thank you for your help. I have tried the steps you listed above and it has worked. It looked like I wasn't connected to cisco, so I've connected that again, confirmed I'm in both apps using my work email. Made a test call and its working. Thank you so much for your help. I really appreciate it. I would not have figured it out on my own.

Thanks :)

Mel
Kien 980 Reputation points Independent Advisor

2026-08-13T07:32:18.24+00:00

Dear @Melinda O'Neill,

It is my privilege to support you.

Answer 1

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