Outlook 2024 LTSC Spam goes to wrong folder per junk mail options

Dear @Ric Toczek,

I understand the confusion. In Outlook LTSC 2024, messages identified as spam are automatically moved to the Junk Email folder. If you see them going to a folder named Junk Mail, that usually indicates a mismatch caused by:

• The mail server or account provider creating its own “Junk Mail” folder separate from Outlook’s default “Junk Email.”
• Folder naming differences between Outlook and the server (for example, Exchange, IMAP, or third‑party providers).

To correct this:

1. Verify which account type you are using (Exchange, IMAP, or POP).
2. Check your account’s webmail interface confirm whether the server uses “Junk Mail” instead of “Junk Email.”
3. If so, Outlook simply mirrors the server’s folder name. In this case, the behavior is expected and cannot be changed from Outlook’s Junk Options.
4. If you want consistency, rename or consolidate folders on the server side, or create rules in Outlook to move items from “Junk Mail” to “Junk Email.”

When another folder appears, it is controlled by the mail provider, not Outlook. See official documentation: Filter junk email and spam in Outlook

• In Classic Outlook, go to File > Manage Rules & Alerts and review the rules under Email Rules.
• Please check whether any rule is moving messages to Junk Mail or another folder. If you find such a rule, temporarily disable it and test with a new message.

If no Outlook rule is responsible, please confirm whether the account configured in Outlook 2024 LTSC is Microsoft 365/Exchange, IMAP, or POP. The next troubleshooting step depends on the account type.

How to Check Your Account’s Server Settings:r Microsoft 365, OWA is the correct path to check junk email settings.

Sign in to your mailbox via Outlook Web App.

Click the Settings (gear icon) in the top right.

Go to Mail > Junk email.

Review:

• Blocked senders and domains
• Safe senders and domains
• Whether the server is routing spam to “Junk Mail” instead of “Junk Email.”

Option 2: Exchange Admins:

If you are on Exchange or Microsoft 365:

1. Open Exchange Management Shell.
2. Run the cmdlet:

      Get-MailboxJunkEmailConfiguration -Identity @domain.com
   

   This shows the current junk email settings for the mailbox.
3. To adjust, use:

      Set-MailboxJunkEmailConfiguration -Identity @domain.com -Enabled $true
   

   Add safe senders or blocked senders as needed.

Please refer to this document for step-by-step coding instructions: Set-MailboxJunkEmailConfiguration

Option 3: IMAP/POP Accounts

If you are using IMAP or POP, you will not have OWA.

• Log in to your provider’s webmail interface (e.g., Gmail, Yahoo, or another service).
• Check if the provider uses “Junk Mail” as the default spam folder.
• Outlook will mirror whatever folder name the server provides.

I recommend checking your account’s server settings first that will explain why messages are routed to “Junk Mail” instead of “Junk Email.”

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