Authenticator app login

Question

Authenticator app login

JP 30

I recently changed my phone and I no longer have access to my old Microsoft Authenticator setup.

I’m trying to log in to my school Microsoft account, but it asks me to approve the sign-in request in the Microsoft Authenticator app. The Authenticator app on my new phone does not have the account configured, so I cannot approve the request or generate a verification code. It’s like a loop.

lapatra newsome 5 Reputation points

2026-08-11T13:33:26.8833333+00:00

I recently changed my phone and I no longer have access to my old Microsoft Authenticator setup.

I’m trying to log in to my school Microsoft account, but it asks me to approve the sign-in request in the Microsoft Authenticator app. The Authenticator app on my new phone does not have the account configured, so I cannot approve the request or generate a verification code. It’s like a loop.

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lapatra newsome 5 Reputation points

2026-08-11T13:33:26.8833333+00:00

I recently changed my phone and I no longer have access to my old Microsoft Authenticator setup.

I’m trying to log in to my school Microsoft account, but it asks me to approve the sign-in request in the Microsoft Authenticator app. The Authenticator app on my new phone does not have the account configured, so I cannot approve the request or generate a verification code. It’s like a loop.

Answer 1

Please note that this forum is a community support space, so I don’t have the ability to access tenant data or perform actions such as resetting MFA/security information directly. I can only guide you based on documented processes and experience, but I will do my best to point you in the right direction so this can be resolved properly.

Dear @JP and lapatra newsome,

I hope you’re having a good day.

I’m sorry to hear you’re having trouble signing in after changing your phone. When you replace your device, Microsoft Authenticator does not automatically transfer MFA settings unless you previously enabled cloud backup and restored it on the new phone.

If you're using a school account, please note that MFA settings are typically managed by your organization's IT administrator. In this case, I recommend contacting your admin to verify your MFA configuration or reset your authentication methods.

Your administrator can follow the guidance in the following article: Manage authentication methods for Microsoft Entra multi-factor authentication

If you’re unsure who your administrator is, this article may help: How do I find my Microsoft 365 admin?

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I hope this information helps point you in the right direction.

Warm regards,

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