need help getting outlook on new phone

Hi Pearlman,

I hope you're doing well.

To help me better understand the issue you're experiencing on your new phone, kindly provide a few more details:

• Are you able to download and install the Outlook app from the Google Play Store?
• Do you already have the Outlook app installed, but are unable to sign in?
• If you're receiving an error message, please share the exact error message or a screenshot of it (with personal information removed).
• Have you recently changed phones and are now being prompted for Multi-Factor Authentication (MFA)?

While waiting for your response, you may try the following based on your scenario:

1/ If the issue is related to Multi-Factor Authentication (MFA)

This commonly occurs when users switch to a new phone and no longer have access to the authentication method registered on their previous device.

If you're using a work or school account, MFA settings are typically managed by your organization's IT administrator. In this case, please contact your IT support team and ask them to reset your MFA registration. You can also share the following guidance with them: Manage user authentication methods for Microsoft Entra multifactor authentication.

In case you do not know who your IT admin is, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support

Once your IT administrator resets your MFA methods, the next time you sign in, you will be guided through the process of setting up verification method again from the beginning. This will register your new device and allow you to access your account normally.

2/ If your work or school account has additional security requirements

Some work and school accounts require additional security steps before Outlook for Android can be used, such as registering your device, installing the Company Portal app, or meeting other organizational security requirements.

In this case, your may consider reviewing the section "Set up work/school accounts that have additional requirements" in the following Microsoft support article and follow the instructions that match your situation:

Set up email in the Outlook for Android app | Microsoft Support

I hope the information above is helpful. If none of these scenarios apply to your current situation, please feel free to reply with any additional details about the issue you're experiencing.

Once I have a clearer understanding of the situation, I will be able to provide more targeted and effective assistance.

Thank you for your patient and I look forward to your response.

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