Trusted Signing organization identity verification stuck in "In Progress" for more than 7 days

Rafał Misiak 0 Reputation points
2026-08-02T10:50:28.1066667+00:00

Hello,

My organization identity verification for Microsoft Trusted Signing has been in "In Progress" status for more than seven days.

Verification ID: 45a83019-48bb-4bb6-9841-3c44cdd88330

Organization: Mserwis Rafał Misiak

I have not received any requests for additional information or documentation.

Could someone from the Trusted Signing team please check the verification status or let me know if any action is required from my side?

Thank you.

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

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  1. AI answer

    2026-08-02T10:50:41.0833333+00:00

    For Artifact Signing identity validation, In Progress can take 1 to 20 business days, and it can take longer if more documentation is needed. If no email verification was missed and no further document request was received, the next supported actions are:

    1. Check the primary email account again, including Junk/Spam.
    2. Confirm the primary email can receive messages from external senders and that emails containing links are not being filtered.
    3. Ask the email administrator to verify that firewall, security, or mail filtering policies are not blocking the message.
    4. Check the identity validation status in the Azure portal on the Artifact Signing account.
    5. If assistance is needed, contact Azure Support or use Microsoft Q&A with the artifact-signing tag.

    Important details:

    • The email verification link sent to the primary email address expires after seven days.
    • If that verification email was missed or not completed in time, a new identity validation request must be created.
    • Creating additional identity validation requests for the same entity while one is already in progress does not help, and requests can’t be expedited.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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