Identity validation failed for Artifact Signing

Abdel 0 Reputation points
2026-08-02T08:21:16.57+00:00

We are attempting to complete organization identity validation for Artifact Signing and are consistently receiving the following error during the AU10TIX Verified ID step: "Sorry, you do not meet requirements to create a Verified ID at this time."

Steps already taken:

  • Confirmed the First Name and Last Name on the identity validation request exactly match the government-issued ID being used to verify (a U.S.-issued ID).
  • Deleted the original identity validation request and created a new one with the corrected name. The error persists on the new request as well.

Account details:

  • Subscription ID: a1936f70-86fb-45af-975d-cb2f7b0b4811
  • Identity validation request ID: 0dcb07ba-8e00-4aa8-9237-222bcbac536d
  • Identity validation status: Action Required

We'd appreciate guidance on how to proceed so the validation can succeed. Thank you.

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

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  1. Nathan Roberts (SN) 12,936 Reputation points Student Ambassador Volunteer Moderator
    2026-08-02T14:10:41.0933333+00:00

    Hey there, Abdel

    We are attempting to complete organization identity validation for Artifact Signing and are consistently receiving the following error during the AU10TIX Verified ID step: "Sorry, you do not meet requirements to create a Verified ID at this time."

    If you are trying to create an identity validation request for an organisation, you need to make sure you have the following:

    1. Organisation name,
    2. Website URL,
    3. Business Identifier,
    4. Address,
    5. Primary Email address,
    6. Secondary Email address,

    For a detailed list of what to include when you are creating an org identity validation request, please look at this article here: https://learn.microsoft.com/en-us/azure/artifact-signing/quickstart?tabs=registerrp-portal%2Caccount-portal%2Corgvalidation%2Ccertificateprofile-portal%2Cdeleteresources-portal#create-an-identity-validation-request

    Please make sure the information you are entering on the validation request is accurate and matches government public records that hold your companies information. If it doesn't match, then the request will be rejected.

    Hope this helps,
    Nathan

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